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Report: #1536215

Complaint Review: Firestone Complete Auto Care - Chicago Illinois

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  • Reported By: Nicholas — United States
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  • Firestone Complete Auto Care 5215 North Milwaukee Avenue Chicago, Illinois United States

Firestone Complete Auto Care - Negligence Damaged My BMW—And They Refuse to Take Responsibility! Chicago Illinois

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I trusted Firestone Complete Auto Care to align my BMW 750 before a family road trip, but their negligence caused severe damage to my vehicle. Firestone performed two alignments within the same year but failed to follow BMW’s standard procedures both times by not replacing critical bolts. As a result, my wheels shifted out of place while driving, causing severe tire wear and damage to the control arms and suspension components of my car. Despite admitting their mistake, Firestone refused to cover the damage, leaving me with an undrivable car and over $1,000 in repair costs. I contacted Firestone Corporate, filed a BBB complaint, and have yet to receive a response. Their lack of accountability and poor customer service is unacceptable. Avoid Firestone if you care about your vehicle’s safety and your wallet.

This report was posted on Ripoff Report on 02/25/2025 01:38 AM and is a permanent record located here: https://www.ripoffreport.com/report/firestone-complete-auto-care/chicago-illinois-location-il-1536215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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