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Report: #1444893

Complaint Review: Firestone Complete Auto Care - Duncan Oklahoma

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  • Reported By: Ken — Duncan Oklahoma United States
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  • Firestone Complete Auto Care 901 W. Walnut Ave. Duncan, Oklahoma United States

Firestone Complete Auto Care Firestone I asked them to replace two tires, and give my car an oil change, and ended up getting a vehicle inspection, a fee for donating to charity, and some other fees and paid a ridiculous amount of money $554.00! Total ripoff! Duncan Oklahoma

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I took my car to Firestone to replace two tires and get an oil change. Normally they have reasonable prices so I wasn't worried about being taken advantage of. I explained what I wanted, and the service clerk told me it would be about 260.00 for new tires ,and about 45.00 for an oil change. So I estimated it would be about $360.00 total. I sat and waited for about an hour before they pulled my car around to the service entrance. As I was waiting another service technician walked up and told me I needed a coolant flush, front shocks and struts, and new brake pads. I told him that I would wait on that stuff. He insisted that if I didn't get brakes now that they might cause a problem soon.

He also insisted that I needed to get shocks and struts. By the time they finished working on my car three hours had passed. When they told me that they were finished, I signed the document explaining what they had done, but was confused as to why they were charging me so much. They explained it to me, and I told them that I did not want all of the extra stuff on that car. A supervisor named Randy told me that no extras was added, and that was just a standard price. When I looked at the customer invoice, I noticed that I was charged for several extras extrasinvluding fees and a donation to charity. I had already signed the invoice, so it was too late to complain further. So I decided to come here and make a report.

This report was posted on Ripoff Report on 05/27/2018 07:52 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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