Allstate Financial Services Unauthorized withdrawls, Internet

On this day (12-04-09) I discovered a $312.00 deduction that was pending on my bank account.  I discovered that it was from Allstate Financial.  I called and inquired as to the charge and I was told, "It was due to insufficient funds for the past two times, and we decided to take it all out at one time." I informed the  individual that, "I talked to you last month and it had all gone through according to my bank records."  The individual stated rather rudely,"Well not according to my screen."  I stated that,"I have read up on Allstate Financial and your business practices."  This individual stated, "Well if you read and if you can read McDonalds has dissatisfied individuals."  I informed him that, "I had talked to the bank and that I have the documentation in hand."  He stated, "Well I will not honor the bank statement I just go by the computer in front of me."  I informed him, "Well I put a stop payment on the $312.00 because I am being messed around."  The individual stated, "So you aren't going to pay your damned bill?"