Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #385884

Complaint Review: American Van Lines - Internet

  • Submitted:
  • Updated:
  • Reported By: Myrtle Beach South Carolina
  • Author Confirmed What's this?
  • Why?
  • American Van Lines www.avlhq.com Internet U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

In July I went online to find movers to move me from KY to SC. Michael Mowatt with American Vanlines contacted me and gave me an estimate of 1800 dollars, I told him I was on a fixed income and could not afford it. He quickly talked to his superiors and asked what could I afford, I said 1500. I signed the agreement and prepared for my october move. 2 days prior to my move I was contacted by a "Danny" from American Vanlines, informing me that I had to sign additional papers before the trucks could be sent out, i read the papers and immediately disagreed with the new amount of 2165. Danny assured me and my partner that these papers were only precautions and that I would not have to pay these amounts, also that a refund would take several weeks to process. Against my better judgement and because of this coersion I felt I had to force these documents. Now Im at my new location and being told another price. I was TOLD that my weight did go over my 3000 pound quote by 1000 pounds but my moving price DOUBLED. This whole ordeal has been a complete nightmare.

Reggie
Myrtle Beach, South Carolina
U.S.A.

This report was posted on Ripoff Report on 10/29/2008 06:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-van-lines/internet/american-van-lines-fraudulent-estimate-practices-internet-385884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 Consumer Comment

AVL apologizes 3 years after an AVL-inflicted nightmare

AUTHOR: TRUTH BE TOLD! - (United States of America)

POSTED: Monday, September 26, 2011

AVL Ripoff complaint was submitted in 2008. 
No re-imbursement noted.

AVL apologizes in 2011.
No re-imbursement noted.

AVL is telling of themselves.
Noted!

It's too late for some of us, but what AVL should have done and still can do definitely for 100% customer satisfaction is go out of business! 

Respond to this report!
What's this?

#1 REBUTTAL Owner of company

AVL Customer Relationship Manager

AUTHOR: Customer Relationship Manager - (United States of America)

POSTED: Wednesday, September 21, 2011

Dear Mr. Wright, 


While some time has pass since you left us this review, we want to take this opportunity to apologize for any difficulties you went through relocating with American Van Lines team. Our records indicate that you already spoke with our office about your complaint. Nevertheless, we want to make sure all our customers are 100% satisfied with the outcome of their move. If there is anything else we can do to help you with at this time, please feel free to contact us at 1-855-6916 and one of our moving specialists will gladly assist you.


Sincerely,


Customer Relationship Manager

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now