AOL Netmarket Deceptive Practices Internet

While trying to cancel my AOL Netmarket account, which I didn't know I had even signed up for in the first place.... I ran into some rather deceptive practices. While speaking to their representative I expressed a desire to cancel and they told me that it was no problem and they would do just that. I was then given a cancellation confirmation number making me think all was said and done.

While finishing the "speech", she mentioned that for my troubles they would send me a $50 voucher for Netmarket and slipped in the line "and keep you active". I told her once again that I DID NOT wish to remain active. She then offered some other $20 discount thing and again slipped in "and keep you active". All of this went on AFTER I was told that they were cancelling my account. They lead you to believe that you have cancelled your account and then manage to keep it open none the less. I can now understand why so many people complain that they thought they had canceled AOL Netmarket yet continue to be billed monthly. IF you agree to accept ANYTHING from them or allow them to send you anything during your attempt to cancel, you are in essence agreeing NOT to cancel.

After several minutes of attempts to be tricked into keeping my account, I was finally told my account was cancelled and my credit card would be refunded my membership fees. She then tried to transfer me to another person who would tell me about OTHER services available which would have no doubt been designed to undo what I had just cancelled. I confirmed that my cancellation had indeed been processed and told her that I did not wish to speak to anyone else about any other services.

Jeffrey
Pocatello, Idaho
U.S.A.