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Report: #521801

Complaint Review: AT&T U-Verse - Internet

  • Submitted:
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  • Reported By: JR — Waterford Michigan United States of America
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  • AT&T U-Verse Internet United States of America

AT&T U-Verse By far the worst sales ripoff / installation incompentancy / customer service deboggle ever!! Avoid !!! Internet

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First - Salesman was a complete and total liar, the features and prices he promised were not even close to what I ended up with.

Second - installation crew, completely ignorant - had to show them how to hook up myself and run wires - they wanted to run wires all over outside of house.

Third - performance of the television signal - terrible, low grade picture, comes in and out for not reason. Channel availability terrible, basic channels we expect on any basic program not available on U-verse.

Fourth - computer speed? A joke Cnet tests at about 384k, little better than a modem. Come on - give me a break.

Fifth - they cannot seem to get my direct bill hooked up, then charge me extra late fee? Their fault it is not hooked up - did not even send any notices. Come On!

Sixth - wanted to chat about any possible cancellation fees, sorry can't talk about that on line - need to call a sales rep.

and now the circle is complete - back talking to the person that lied in the first place. Wish me luck!

I did not think anything could ever chase me back to Comcast, well now I know - the devil you know is better than the devil you don't.

 

This report was posted on Ripoff Report on 11/09/2009 06:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att-u-verse/internet/att-u-verse-by-far-the-worst-sales-ripoff-installation-incompentancy-customer-servic-521801. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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