Report: #1360513

Complaint Review: AT&T U Verse - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Beverly Moss — Dallas Texas USA
  • Author Not Confirmed What's this?
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  • AT&T U Verse Nationwide USA

AT&T U Verse Switch & Bait fraud Nationwide

*Consumer Comment: This happened to my husband and I as well

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I've been an AT&T U Verse customer for years with my internet and television.  In November I called about my bill and was told by the representative that if I switched my phone from T-Mobile I would receive a $650 gift card which would be mailed in November. I switched. In November I called and was told the card would be mailed in December.  I called again and the rep appologised and said it would be mailed right away. She also called and left a voice mail to that affect which I have kept. I called in January and was told that was not correct - that it would only cover the T-Mobile equipment bill up to $650 and that I had to submit a final bill from t-mobile.

I received the final bill from t-mobile in February.  I called and was told (after being transferred several times and put on hold) that the special was over.  I was also told I would receive a $100 gift card.  Of course it never came.  Today I called T-Mobile and they suggest I call AT&T U Verse to get the phone number for Young America - when I told the rep what had happened she started to come in with a whole different scenario. After much hesitation she gave me 2 differrent  phone numbers.  I called both and they are both recorded messages -no live agent.

Now I'm looking at a bill from t-mobile that is almost $300 and stuck with a phone bill from AT&T U Verse that is higher than what they quoted originally. They are out and out liars.  If anybody wants to start a class action lawsuit against AT&T U-Verse count me in.

This report was posted on Ripoff Report on 03/08/2017 09:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/att-u-verse/nationwide/att-u-verse-switch-bait-fraud-nationwide-1360513. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

This happened to my husband and I as well

AUTHOR: Miranda - (USA)

POSTED: Wednesday, July 12, 2017

 I would love to start a law suit against these thieves! They pulled the same stuff with us and more. Now we've been turned over to collections hung up on and put on hold for almost an hour numerous times trying to get this settled and they refused to admit any wrong or to wipe the unjustified charges clear of our account. They cannot explain verbally or on paper as to where these charges are coming from and why. This is affecting our future and messing with other aspects of Our Lives. How and why can they just get away with this? How do we file a lawsuit with now horrible credit and no extra money? They prey on middle-class People Like Us and it's got to stop. Any suggestions?

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