Avanquest Avanquest Software, Will Not Deliver software, Does Not Respond to Letters, Phone Calls or PayPal 92250 La Garenne Colombes , Internet

 Avanquest has not delivered the software, Partition Commander Backup CD, I ordered October 25, 2009.  I called, 1-408-886-6383, multiple times, written two letters and asked Paypal Conflict Resolution to contact them.  So far I have not received a response from Avanquest.  This is the third product I ordered from Avanquest and the second where I had a problem.  

 Also, I find their telephone service to be lacking.  You receive a "Number out of service" message when their telephones are busy because the telephone system is inadequate.  The support people tell you it will take 15 days to receive a package within California.  When a call is upgraded to Second Level they don't call back. 

 Here is a chronology of my experience with Avanquest:

10/25/02   I ordered a Partition Commander Backup CD on-line.  The order process did not complete, but the order was accepted and paid for.  

10/26/09   It was supposed to have shipped via USPS.

11/04/09   I was told was shipped and should arrive by 11/09.

11/10/09   I could not get through for a couple of hours due to high call volume. 

11/13/09   They confirmed it was shipped, but she would esculate the problem to Second Level and someone would return my call.

11/16/09   No call back?

11/19/09   I wrote Avanquest Global, S.A. with a copy to Avanquest North America and requested their help.

12/04/09   I wrote Avanquest Software in Riverside and requested the software or a refund.  They shipped my System Suite 9 software. 

12/08/09   I contacted PayPal Conflict Resolution and asked for their assistance.

 They sent a message to Avanquest UK about the problem.  So far no response from Avanquest.  

Based on my experience I can see why their support telephone system is overwhelmed.  Although I really need this product,  I suspect I wll need to find an alternative.  Because it is difficult to contact them, they do not deliver and they ignore my requests for help.