Report: #1208221

Complaint Review: Avanquest -

  • Submitted:
  • Updated:
  • Reported By: Kevin — Cedar Springs Michigan
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  • Why?
  • Avanquest USA

Avanquest Avanquest USA Awful Customer Service - Unresponsive, slow, fraudulent

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I first contacted Avanquest about a compatibiilty issue with some software that I had purchased several years ago. Upon receiving word that my product was not compatilble with my new operating system, I was advised to buy another product that would solve the issue at hand.

I purchased the "other" product only to discover that it was the same exact product that I already owned. It just had a different name. But the product was obviously the same.

Upon attempting to get a refund, my request was completely ignored and has yet to be resolved.

Customer service, which is offered only through email for my product, is slow with replies taking up to 1 week. I called once and was advised to call a second number and asked for level 2 support. Upon following the advice, I was chastised twice by the service reps for calling the number which I was advised to call. The supervisor refused to help me because my product wasn't supposed to be supported by phone.

This report was posted on Ripoff Report on 02/10/2015 08:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/avanquest/avanquest-avanquest-usa-awful-customer-service-unresponsive-slow-fraudulent-1208221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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