Black Mountain Sports Elephant backpack Nationwide

I ordered a backpack from Black mountain sports in November and recieved an email saying my order shipped.  After not recieving my order for 2 weeks, I emailed via the info on the webiste (contact us).  I did get an email back saying that they were back ordered and my order would be shipped Jan 5th.  Still nothing.  I have emailed several times trying to get more info and I am getting no response.   I found the company on facebook and have now seen several people with the same issue.  Not getting what they ordered.  Now I need to call my credit card, file a fraudulent charge and wait for this to get credited.  This is very annoying.  My husband really needed this pack for a campout he is going on and now we are on the hunt for something else.