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Report: #86314

Complaint Review: Buslink - Sacramento California

  • Submitted:
  • Updated:
  • Reported By: Sacramento California
  • Author Not Confirmed What's this?
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  • Buslink 434 Cloverleaf Drive Sacramento, California U.S.A.

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11/28/2003. I bought a Buslink CD Writer, model RW5252L from Best Buy with the promise from Buslink of a $40 rebate.

2/04/2004. I verified with Buslink rebate processing center at 800-473-6891 that my rebate was approved and is now in Buslink Fulfillment Center for distribution of a check.

2/25/2004. I wrote Buslink a letter asking for my money and have received no response.

I have called Buslink rebate center at 1-877-684-6462 x512 and left a message with all the requested information. I received no response. I have now waited over 4 months for my money with no indication of Buslink ever fulfilling its contract. It should have been no more than 8 weeks.

2/25/2004. Submitted a Better Business Bureau complaint against Universal Buslink Corporation.

3/12/2004. I submitted a complaint with the FTC against Buslink.

3/12/2004. I submitted a complaint against Buslink with Bill Lockyer, the Atorney General of CA.

4/01/2004. I received an email from the BBB that said, among other things, "Although we have tried to obtain a response to your complaint from the company in the hope of reaching a mutually acceptable resolution, they have ignored our requests."

Next, I will send a final, registered letter asking for my money before I open a Small Claims case against them. I'll also be contacting a lawyer for a possible class-action suit.

Ben
Sacramento, California
U.S.A.

This report was posted on Ripoff Report on 04/01/2004 11:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/buslink/sacramento-california/buslink-cdrw-rebate-scam-promised-40-rebate-in-nov-2003-after-4-months-no-response-even-86314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#4 Author of original report

Best Buy Does the Right Thing

AUTHOR: Ben - (U.S.A.)

POSTED: Tuesday, April 06, 2004

After reading another post regarding Buslink, I also contacted Best Buy via email regarding Buslink's refusal to pay their rebate. Best Buy considerately offered me a $40 gift certificate, which I took, and now I'm checking the mail for it daily.

I also responded to Best Buy's customer service with the following opinion regarding rebates:

"While I appreciate your customer service, I'm still frustrated by the rebate process. I, and many others, would much prefer not to be bothered by rebates at all and would appreciate that discounts and price reductions be taken at the time of sale.

This isn't the first time I've had trouble getting a rebate check from a company. Most require me to track the rebates and follow up on them by telephone and mail. It is a huge imposition. This is the first time, however, of a company absolutely refusing to pay.

Best Buy has never been a problem, but companies whose products you sell have been. I encourage you to end the rebate system entirely and reject companies who offer them.

If Best Buy adopts a no-rebate policy, I guarantee you that customers will flock to your stores. I would pay extra NOT to have to fill out a rebate form. Best Buy can lead the big retailers in a rebate-free shopping experience and demonstrate your commitment to your customers. You will gain great loyalty among your customers, such as myself.

You can make the change. You can show that customers are your primary concern. When Best Buy advertises --NO MORE REBATES--, I would expect your revenues to double in the short term, while other retailers scramble to adopt the same strategy. See? Everybody wins!

I personally will dance a little jig when rebates are history."

Let's hope they start phasing out rebates.

Respond to this report!
What's this?

#3 Author of original report

Best Buy Does the Right Thing

AUTHOR: Ben - (U.S.A.)

POSTED: Tuesday, April 06, 2004

After reading another post regarding Buslink, I also contacted Best Buy via email regarding Buslink's refusal to pay their rebate. Best Buy considerately offered me a $40 gift certificate, which I took, and now I'm checking the mail for it daily.

I also responded to Best Buy's customer service with the following opinion regarding rebates:

"While I appreciate your customer service, I'm still frustrated by the rebate process. I, and many others, would much prefer not to be bothered by rebates at all and would appreciate that discounts and price reductions be taken at the time of sale.

This isn't the first time I've had trouble getting a rebate check from a company. Most require me to track the rebates and follow up on them by telephone and mail. It is a huge imposition. This is the first time, however, of a company absolutely refusing to pay.

Best Buy has never been a problem, but companies whose products you sell have been. I encourage you to end the rebate system entirely and reject companies who offer them.

If Best Buy adopts a no-rebate policy, I guarantee you that customers will flock to your stores. I would pay extra NOT to have to fill out a rebate form. Best Buy can lead the big retailers in a rebate-free shopping experience and demonstrate your commitment to your customers. You will gain great loyalty among your customers, such as myself.

You can make the change. You can show that customers are your primary concern. When Best Buy advertises --NO MORE REBATES--, I would expect your revenues to double in the short term, while other retailers scramble to adopt the same strategy. See? Everybody wins!

I personally will dance a little jig when rebates are history."

Let's hope they start phasing out rebates.

Respond to this report!
What's this?

#2 Author of original report

Best Buy Does the Right Thing

AUTHOR: Ben - (U.S.A.)

POSTED: Tuesday, April 06, 2004

After reading another post regarding Buslink, I also contacted Best Buy via email regarding Buslink's refusal to pay their rebate. Best Buy considerately offered me a $40 gift certificate, which I took, and now I'm checking the mail for it daily.

I also responded to Best Buy's customer service with the following opinion regarding rebates:

"While I appreciate your customer service, I'm still frustrated by the rebate process. I, and many others, would much prefer not to be bothered by rebates at all and would appreciate that discounts and price reductions be taken at the time of sale.

This isn't the first time I've had trouble getting a rebate check from a company. Most require me to track the rebates and follow up on them by telephone and mail. It is a huge imposition. This is the first time, however, of a company absolutely refusing to pay.

Best Buy has never been a problem, but companies whose products you sell have been. I encourage you to end the rebate system entirely and reject companies who offer them.

If Best Buy adopts a no-rebate policy, I guarantee you that customers will flock to your stores. I would pay extra NOT to have to fill out a rebate form. Best Buy can lead the big retailers in a rebate-free shopping experience and demonstrate your commitment to your customers. You will gain great loyalty among your customers, such as myself.

You can make the change. You can show that customers are your primary concern. When Best Buy advertises --NO MORE REBATES--, I would expect your revenues to double in the short term, while other retailers scramble to adopt the same strategy. See? Everybody wins!

I personally will dance a little jig when rebates are history."

Let's hope they start phasing out rebates.

Respond to this report!
What's this?

#1 Author of original report

Best Buy Does the Right Thing

AUTHOR: Ben - (U.S.A.)

POSTED: Tuesday, April 06, 2004

After reading another post regarding Buslink, I also contacted Best Buy via email regarding Buslink's refusal to pay their rebate. Best Buy considerately offered me a $40 gift certificate, which I took, and now I'm checking the mail for it daily.

I also responded to Best Buy's customer service with the following opinion regarding rebates:

"While I appreciate your customer service, I'm still frustrated by the rebate process. I, and many others, would much prefer not to be bothered by rebates at all and would appreciate that discounts and price reductions be taken at the time of sale.

This isn't the first time I've had trouble getting a rebate check from a company. Most require me to track the rebates and follow up on them by telephone and mail. It is a huge imposition. This is the first time, however, of a company absolutely refusing to pay.

Best Buy has never been a problem, but companies whose products you sell have been. I encourage you to end the rebate system entirely and reject companies who offer them.

If Best Buy adopts a no-rebate policy, I guarantee you that customers will flock to your stores. I would pay extra NOT to have to fill out a rebate form. Best Buy can lead the big retailers in a rebate-free shopping experience and demonstrate your commitment to your customers. You will gain great loyalty among your customers, such as myself.

You can make the change. You can show that customers are your primary concern. When Best Buy advertises --NO MORE REBATES--, I would expect your revenues to double in the short term, while other retailers scramble to adopt the same strategy. See? Everybody wins!

I personally will dance a little jig when rebates are history."

Let's hope they start phasing out rebates.

Respond to this report!
What's this?
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