Cellforcash.com, RMS Communications Inc. Sent in phone and was verified by company. Haven't received payment and they haven't returned emails... Ocala, Florida

I understand that companies make mistakes from time to time, but this company has a terrible track record. I would strongly advise anybody thinking of doing business with this company to refrain from doing so, based upon the experiences that I've had. 

I received an email today from someone at the BBB with a PDF attachment. The attachment is the last page of a form that was filled out by Mike Mosieur, President at RMS Communications. He hand wrote in the following response:

First of all, I'm happy to have ANY correspondence with this company - even if it is through the BBB. I'm not sure what to make of his rational though.... "The customer's ISP must be sending emails to their Junk/Spam folder as is a common issue with gmail"... WTF?! So he's saying that ATT Uverse, my ISP, is sending me emails that are going into my junk/spam folder?! It's true, ATT does send a lot of SPAM, usually via snail mail though :). I'm pretty sure that he means to say that the emails that his company is sending me are going to my junk/spam folder, and that is commonplace with Gmail. If this is his rational, then I respectfully disagree... I've gotten emails from his company in the past that didn't get flagged as spam, and I've searched my spam folder, which I regularly chech, and not a single email from their company. Gmail also has one of the best spam filters out there. Next issue.

The real problem is why was the payment delayed? What was the error? This is the second time I've been given that as an excuse. The first time when I was naive enough to send my phone off, I got the same delayed response from customer service back then too. 

I am pleased that it seems I've finally been able to reach someone at the company and my issues is on its way to becoming resolved. I still won't be happy until I cash that check and it clears, completely. I also still haven't had any of the emails that I sent to customer returned. I will post another update if/when the check actually arrives.