Complaint Review: Clay Cooley - Nationwide
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- Author Confirmed
- Clay Cooley 10849 Composite Dr Nationwide U.S.A.
- Phone: 214-357-5700
- Web:
- Category: Auto Dealers
Clay Cooley Motor Company This dealership gives ripoff a new meaning! They are unbelieveable Dishonest, lie to the buyer Dallas TExas
*Consumer Suggestion: They want you to bring it back, bring it back.
*Consumer Suggestion: They want you to bring it back, bring it back.
*Consumer Suggestion: They want you to bring it back, bring it back.
*Consumer Suggestion: They want you to bring it back, bring it back.
*Author of original report: Clay Cooley Dallas, Texas more to the story
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Myself and my roommate went into Clay Cooley to speak with a sales associate that had contacted us about a car. When we got there he took us out to the lot and his exact words were, "pick out any car you want". There was a charcoal gray 2003 mustang that we were very interested in and we took it for a test drive. About an hour or so later, the sales person gives us the keys and says congradulations on your new car.
SIX DAYS later we are called by another sales associate from Clay Cooley and told that it's important that we come down to the dealership because there has been a problem with our contract. I asked the associate on the phone what the problem was and he would NOT tell me what the problem was - I specifically asked if there was a problem with the price of the car and for him to tell me what the problem was and he refused! We arrived at the dealership later that evening and was told by this sales associate that we were NOT APPROVED after all on the loan for the car and that we had to choose a different car.
Even though we were both upset obviously by this news we asked the sales to tell us what options we had as far as what type of vehicle we could choose from. The salesman said, " pick any car on the lot". After that we were both furious. I told him no we are not going to do that because we did that a week ago and now you're telling us we can't have the car we really wanted. I asked him again what are the choices we have, please just give us a list of four or five cars that we can pick from. Once again the sales person told me to pick one from whole lot; by this time I was very aggitated and becoming very angry. I told the sales rep that we would leave the car there, that we did not want to buy from them.
After cooling off for about 10 minutes, I asked a different sales associate if I could please speak with the General Manager. I explained to him the situation and he went to his office got me a list of cars to look at and took us out to the lot. After about a half an hour of looking we test drove another mustang which was a 2002 and had alot more miles that he said we could get approved for. We test drove the car and didn't like it as well, felt like something was wrong with the vehicle, But decided to take the vehicle anyway. TWO DAYS after driving this car off the lot, we were at the North park mall and the car died!! I called Clay Cooley and was told by their General Manager that all the people in the service dept. had left for the day and that there was nothing they could do, but that we could bring the car in the next day!
I was wondering how I was suppose to do that considering the car would not run. A friend of ours brought us a new (75.00) battery to see if we could get the car home. After all this, come to find out the altenator went out and again when calling Clay Cooley we were told that unless the cars have a factory warranty they are sold 'as is'.
The second car breaking down isn't my biggest complaint. My biggest problem with this company is that we were lied to repeatedly from the first time we walked into the door. I have bought used cars from other dealers before and never had the 'paperwork problems' or any problems like we had with Clay Cooley. Clay Cooley takes advantage of middle income people who are trying to straighten their credit problems out and it's ridiculous for them to get away with treating people this way.
I will make sure I tell everyone I know what myself and my roommate have gone through with Clay Cooley so that no one has to go through what we've been through in the last two weeks. Thank goodness all dealerships are not like this ONE!!! I WILL NEVER STEP FOOT ON A CLAY COOLEY DEALERSHIP AGAIN AND NEITHER WILL MY FAMILY OR ANY OF MY FRIENDS OR CO-WORKERS!!!!!!!
PR
Grand Prairie, Texas
U.S.A.
This report was posted on Ripoff Report on 03/02/2005 12:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/clay-cooley/nationwide/clay-cooley-motor-company-this-dealership-gives-ripoff-a-new-meaning-they-are-unbelieveab-133433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 Consumer Suggestion
They want you to bring it back, bring it back.
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Thursday, March 03, 2005
If they want you to bring it back, this means one of two things. Either they're going to replace the alternator for you (unlikely) or there's no deal on this car either (almost certain). Otherwise they would just tell you that it was sold as-is and you're now stuck with it.
You could hire a tow truck at your expense to take it back or charge up the battery and drive it. Use a battery charger or connect it with jumper cables to another car. Let the other car run for about 30 minutes. Do not start the Mustang until you're ready to go.
The tow truck costs, but it could make a better impression when you get there. Try to time it so there will be other customers around, and have the driver drop the car off right by the front door while you say loudly "This car you just sold me is crap, I don't want it any more." It is likely that the dealer will let you out of the deal because he couldn't get you approved for this one either. Thus there is no deal to begin with and you have every right to bring the car back.
#4 Consumer Suggestion
They want you to bring it back, bring it back.
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Thursday, March 03, 2005
If they want you to bring it back, this means one of two things. Either they're going to replace the alternator for you (unlikely) or there's no deal on this car either (almost certain). Otherwise they would just tell you that it was sold as-is and you're now stuck with it.
You could hire a tow truck at your expense to take it back or charge up the battery and drive it. Use a battery charger or connect it with jumper cables to another car. Let the other car run for about 30 minutes. Do not start the Mustang until you're ready to go.
The tow truck costs, but it could make a better impression when you get there. Try to time it so there will be other customers around, and have the driver drop the car off right by the front door while you say loudly "This car you just sold me is crap, I don't want it any more." It is likely that the dealer will let you out of the deal because he couldn't get you approved for this one either. Thus there is no deal to begin with and you have every right to bring the car back.
#3 Consumer Suggestion
They want you to bring it back, bring it back.
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Thursday, March 03, 2005
If they want you to bring it back, this means one of two things. Either they're going to replace the alternator for you (unlikely) or there's no deal on this car either (almost certain). Otherwise they would just tell you that it was sold as-is and you're now stuck with it.
You could hire a tow truck at your expense to take it back or charge up the battery and drive it. Use a battery charger or connect it with jumper cables to another car. Let the other car run for about 30 minutes. Do not start the Mustang until you're ready to go.
The tow truck costs, but it could make a better impression when you get there. Try to time it so there will be other customers around, and have the driver drop the car off right by the front door while you say loudly "This car you just sold me is crap, I don't want it any more." It is likely that the dealer will let you out of the deal because he couldn't get you approved for this one either. Thus there is no deal to begin with and you have every right to bring the car back.
#2 Consumer Suggestion
They want you to bring it back, bring it back.
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Thursday, March 03, 2005
If they want you to bring it back, this means one of two things. Either they're going to replace the alternator for you (unlikely) or there's no deal on this car either (almost certain). Otherwise they would just tell you that it was sold as-is and you're now stuck with it.
You could hire a tow truck at your expense to take it back or charge up the battery and drive it. Use a battery charger or connect it with jumper cables to another car. Let the other car run for about 30 minutes. Do not start the Mustang until you're ready to go.
The tow truck costs, but it could make a better impression when you get there. Try to time it so there will be other customers around, and have the driver drop the car off right by the front door while you say loudly "This car you just sold me is crap, I don't want it any more." It is likely that the dealer will let you out of the deal because he couldn't get you approved for this one either. Thus there is no deal to begin with and you have every right to bring the car back.
#1 Author of original report
Clay Cooley Dallas, Texas more to the story
AUTHOR: Pam - (U.S.A.)
SUBMITTED: Thursday, March 03, 2005
I would like to add that it has been EIGHT DAYS now and I still do not have a copy of the contract that myself and my roommate signed for the mustang that we tried to purchase from Clay Cooley. Since Feb. 28th we have tried to get them to come pick up the car because it will not run. And their response is the same, " bring the car to the dealership."
My sincere hope is that many of you will read this report and others that I've found on this site about the problems with Clay Cooley and that you will not be put through things such as this.
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