Complaint Review: Colonial Van Lines - Indianapolis Indiana
- Colonial Van Lines 101 West ohio Street Indianapolis, Indiana United States of America
- Phone:
- Web:
- Category: Moving Companies
Colonial Van Lines Relocation Division Indianapolis indiana DO NOT EVER USE THIS COMPANY TO MOVE YOU Indianapolis, Indiana
*UPDATE Employee: COMPANY RESPONSE
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Now, my husband has a 50 year old original show car. They gave him an estimate to transport it in a closed truck. When they were suppose to come pick it up, they doubled the price and said they would not transport it in a closed truck. Of course it needs to be closed. It is an antique car.
This company will lie about prices just to get you to use them.
DO NOT EVER USE COLONIAL VAN LINES for your moving.
This report was posted on Ripoff Report on 09/10/2012 03:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/colonial-van-lines/indianapolis-indiana-/colonial-van-lines-relocation-division-indianapolis-indiana-do-not-ever-use-this-company-t-939193. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
COMPANY RESPONSE
AUTHOR: Customer Relationship Manager - (United States of America)
SUBMITTED: Monday, October 22, 2012
To provide clarification, the customer hired our company solely to coordinate her relocation arrangements. According to the shipping agreement established between the customer and our company, she was made aware within the documentation she received upon booking that Colonial Van Lines Relocation Division was hired as moving coordinator/shippers agent/broker and not to otherwise handle our participate in the move as the actual carrier. The concerns the customer has mentioned are only applicable to the agent that handled her goods and we do regret the losses she has suffered in result of her move.
Although it is the agent's responsibility to address the matters at hand, our records indicate that representatives of our company have reached out to the customer and as a good faith gesture our company offered the customer compensation for the delays and damages sustained based on the terms of the shipping agreement, however, the customer declined. We apologize for the frustration and inconveniences caused and the offer will remain as advised if the customer changes her mind.
If the customer has any additional questions, she may contact our office at her earliest convenience.
Sincerely,
Colonial Van Lines Relocation Division.


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