Complaint Review: Colonial Van Lines - San Francisco CA
Colonial Van Lines Colonial Van Lines AVOID THIS COMPANY!!! They are unprofessional, fraudulent, liars and you will have an awful experience. Service indistinguishable from theft. San Francisco CA
*Consumer Comment: Yours Was An Unreasonable Request
The company only gets worse. They attempted to bribe me to change my review. When I refused their initial bribe (because I would not agree to take down my one star review), they are no longer offering me compensation for all of the things that went wrong with my move. DO NOT GO WITH THIS COMPANY. They will scam you, lie to you, and take illegal measures to try and make themselves look better.
Colonial Van Lines is the ABSOLUTE WORST company you could hire for your move. STAY AWAY AT ALL COSTS!!!! Their service is indistinguishable from theft.
First, I was promised by my initial agent, Thomas, that my items would never be put in storage. They would be placed immediately on a semi truck and never off-loaded without me present. When I asked to have this written in the contract, I was told they were unable to do so in case of a truck break down or weather emergency that would require unplanned transfer of my items off the semi. This was a complete lie.
My items were picked up late, by movers who carried my furniture to the truck then sat and smoked cigarettes ON MY FURNITURE, and driven to a self-storage facility, where it has been sitting for TWO WEEKS. This was a complete violation of what I was assured, that the items would never be put in storage.
Customer service is also completely lacking. They NEVER answer the phone, and all numbers lead to voicemail. In order to reach someone I have to dial the extension for "purchasing additional insurance" and only then do I get to speak to a representative.
Management has offered "compensation": "3, 4, maybe 5%" discount, but of course only after I pay the nearly $5,000 for the overall move (they issue reimbursements later). From reading other reviews, it seems the company is even harder to reach after you have paid the full price and I doubt anyone really receives their compensation.
Additionally, though my delivery window ends tomorrow, today I received two different estimates for delivery. First, Theresa says my items are coming tomorrow! I know this is a lie (because of GPS tracking with my items). Next, I'm given a 5-7 days estimate, that is in all likelihood completely made up. It will certainly be after my delivery window and in violation of my original agreement saying the items would not be in storage.
This report was posted on Ripoff Report on 01/29/2019 03:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/colonial-van-lines/san-francisco-ca-94104/colonial-van-lines-colonial-van-lines-avoid-this-company-they-are-unprofessional-frau-1472474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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