Complaint Review: Colonial Van Lines - Margate Florida
Colonial Van Lines Relo Van Lines Extremely Poor Performance Margate Florida
*Author of original report: Colonial Van Lines Review - Update
Our move with Colonial Van Lines (CVL) was the worst we've ever had. Compared to 17 moves while in the Navy, the incompetence in this move was breathtaking. We moved from New Mexico to Alabama in June, needing storage for our stuff for a couple of months.Job #55436641-CO-R2 The lowlights: Grossly underestimated the cost of the move. It cost thousands more than they estimated. You find this out at the end, prior to them okaying delivery. Brokered a mover that was completely unprepared to pack and load a 4,000 sq ft house in two days. A dad and his son showed up to do the work. Took a day and a half longer than they said it would, finishing at 3 am on a Sunday morning. Overall quality of packing was poor, based on damage when delivered. I was promised climate-controlled storage and didn't get it. When the driver got to Alabama, there was no reservation for my stuff. He hunted down another storage place. CVL told me it was climate-controlled. They lied. Computer was broken, mattresses mildewed, carpets folded, not rolled, and artwork damaged from heat and humidity. They overcharged me for the storage. Numerous phone calls and emails resulted in no repayment. I finally got the BBB involved and got paid the overcharge three weeks later. There is much more, but you have the general idea. Check the BBB.org website for a fuller appreciation of the issues with this company. CVL charged over $2,250.00 for brokering the move. I asked for some money back based on the very poor quality of service. They offered me $150.00 and a document signing away my rights to complain, write adverse reviews, or file any action. I passed on the offer. A complete rip-off based on the quality of service provided. Anybody but CVL.
This report was posted on Ripoff Report on 11/02/2016 10:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/colonial-van-lines/margate-florida-33063/colonial-van-lines-relo-van-lines-extremely-poor-performance-margate-florida-1336227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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