Cool Handle Cool Handle Web Hosting Misleading Sale Agreement Internet

 I bought into in an online company called Wahedu, to learn how to start an online business.  It offered a company that would build you a free website.  I clicked on it and it was Cool Handle.  They said I would need webhosting and that for a two year plan, it was $10.95 per month (totaling 262.80 for 24 months). 

It did not specify that I would be charged the total amountof $262.80.  Had I known that was what they were going to do, I would not agreed to join their company.  I got a email giving me a receipt number for my purchase.  The email did not say how much was taken out of my credit card.  I just assumed it was only $10.95.

A couple of days later my credit card company called saying they suspected fradulent activity from Cool Handle as they charged me $262.80 once, and then they tried to charge $262.80 a second time.  I was stunned and felt a panic.  I cannot afford to shell out $262.80! 

The credit card was put on hold, and went through the Cool Handle process to get a refund.  They had a button you can click that says "money back gaurantee".

I stated the reason on their cancellation form why I had to get a refund.  The emailed me and said that the "terms of agreement" state that no refunds will be given.

I feel sick inside because I lost $262.80 for nothing.  They are not taking into individual circumstances.  Their wording is crafted on the button to click when you buy their service in a way that you think you are only going to be charged $10.95 each month, not the entire amount.  I feel it is fraudulent strategy to get as much money out of the victim as soon as they can.

Mary

Morro Bay CA