Cool handle Profit With Michael, they could have other names. This company will never refund your money, even with their expressed guarantee of money back Los Angeles, California

Coolhandle.com complain:

On March 2, 2014, after seeing a very convincing video presentation on the ooolhandle.com website hosting service, I paid the $29.95 asked for it.  They stated that they had a 60 day money back guarantee.  If I wasn't satisfied with it they would refund the $29.95, no questions asked. 

 After reviewing it, I wasn't satisfied with what I received.  On March 6, 2014 I asked for a refund following the process they indicated in their TOS and account cancellation support area.  Ticket  response #:

Ticket ID: NRT-221193
Department: Cancellation

I submitted the respective cancellation and refund request form through their support ticket as they required.

 Ticket ID: BRD-220100

            Subject:  Cancelation Request - One Free Tree Pro [v1] > a9ere5yr.coolhandle-customer.com
            Department: Cancellation

 I received the ticket receipt confirmation email.  Then on March 7, 2014 I received an email stating that I had to send another email requesting the termination of my subscription/account cancellation.  I sent it immediately.  I received the corresponding confirmation of receipt of that e-mail.

 Their Term of Service (TOS) states that cancellations and refunds could take up to 15 days.

 Since I didn't received the refund I contacted them on March 24, 2014, they sent a confirmation email that the message was received. 

I received the email stating that my subscription account was terminated.

On April 21 sent them another email asking for the refund, no response received.

On April 22 I called them requesting the refund and the they told me that they would send the refund.

It is April 30, 2014 and I haven’t received the refund.  

It seems that they   don't   have any intention of refunding my money.

Their address is:

700 W. 6ST, Los Angeles, CA    90017

Phone:  1.866-200-2828

URL:  http://www.coolhandle.com

Email: sales@coolhandle.com

Cancellation email:  support@coolhandle.com

Cancellation response email:

 cancelation@coolhandle.com

Reading threads and posts in forums, they seem to be good at not responding to complaints and never to refund.

Reported to the Better Business Bureau, they are members there.

The BBB contacted them on several occasions, but never responded.

The BBB still have them as members.

FTC Complaint:

If you have done the above steps and have any additional questions or any additional information you would like to add to your file, please call 877-382-4357 to speak with a counselor. When you call, please have this reference number: 53263412 to help us quickly retrieve your information.

Reported to the County of Los Angeles Department of Consumer Affairs

# Your case number: DR14-7465

They have contacted Cool handle on several occasions but no refund.

Reported to the California Consumer Department Affairs

My credit card provider told me that they couldn't do anything to help me, that the payment was processed completely.   They suggested that I contact a claims court.

Update:

It is July 20, 2014, four months have past since I started requesting my money back, and they haven't refunded my money.

They seem NOT to care about being reported any where.

Apparently, with all the scam reports they have they seem to keep getting customers and are highly profitable selling their rip off.