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Report: #1183414

Complaint Review: Cool Handle - Internet

  • Submitted:
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  • Reported By: darins — pittsburgh Pennsylvania
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  • Cool Handle Internet USA

Cool Handle or Adam Rassi Cool Handle terminated 17 websites and domains that we had hosted with them Internet

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We recently had our entire Coolhandle account terminated because our company credit card was stolen and the cc company mistakenly filed a dispute over one of Coolhandle's charges. We got no notice, they just shut all of our hosting and domain names down. They will not return phone calls or emails and they have locked us out of everything. We have about 20 websites that were hosted with them and have been for three years and they decided to just terminate our account because our credit card company mistakenly disputed a charge after our credit card number was stolen and used illegally. They refuse to talk to our credit card company and have even hung up on them and us multiple times when we tried to resolve this and reverse the dispute. We have some very upset customers now that do not have a website or able to use the domain that they choose. They have completely destroyed our website side of our business and now we are in the process of acquiring new domain names for the ones that they are holding from us.  

This report was posted on Ripoff Report on 10/17/2014 09:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cool-handle/internet/cool-handle-or-adam-rassi-cool-handle-terminated-17-websites-and-domains-that-we-had-hos-1183414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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