Complaint Review: DAZZLE WHITE - Des Moines Iowa
- DAZZLE WHITE PO BOX 10233 Des Moines, Iowa U.S.A.
- Phone: 866-9892686
- Web:
- Category: Dental Services
DAZZLE WHITE Trial Offer RIPP OFF teeth whitening, tria offer Des Moines Iowa
* : Hello
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Here's the REAL deal on this trial offer:
I signed up for this trial off which I thought was a trial tube at a low price to try the product. However, once I clicked the link to charge me the $1.95 for the so called trial tube, I noticed a section that popped into the view of my screen with a charge of $58 and some change. I immediately called the company...I mean it could not have been more than 40 seconds later that I called to cancel. The representative told me that I could cancel but I will still receive the product and be responsible for the $58 charge. I literally called within seconds of clicking the link and she said the product has to be shipped out now regardless if I cancelled.. WHY!!!
If I am calling before they sent it out, not even a full minute after ordering, then why is this company sending the product to me.... Here's why:
They bill your credit card for the 14 day trial.... then send you the product and tell you that you have to use your own funds and send the product back to them or they will charge you the $58. So, today I will be out of the $1.95 they charged me to send me a product that I immediately called and asked them not to send and then when I receive it, I will be out another $6 to send it back to them , just so they don't charge me for the product that I asked them not to send in the first place. Almost $10 out of my pocket and in the end I get nothing for it......
Bad business...... I will be disputing the charge with my bank and filing complaints with consumer affairs, attorney general and BBB.
This company is making money off people who don't even want their product!
BUYERS BE AWARE
Jennifer
CAMDEN, New Jersey
U.S.A.
This report was posted on Ripoff Report on 07/24/2009 01:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dazzle-white/des-moines-iowa-50381/dazzle-white-trial-offer-ripp-off-teeth-whitening-tria-offer-des-moines-iowa-473025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1
Hello
AUTHOR: Gemma R. - (USA)
SUBMITTED: Sunday, September 06, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,


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