Report: #717747

Complaint Review: Dish Network - Littleton Colorado

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Ripoff Report is Xcentric Ventures

Submitted: Thu, April 14, 2011
Updated: Fri, April 15, 2011
Reported By: Brian — Germantown Tennessee United States of America

Author Not Confirmed

Why?

Dish Network 5701 S. Sante Fe Dr. Littleton, Colorado United States of America

Phone: 18004540843
Web:
Category: Satellite Dish Companies

Dish Network Fraudlent Shipping Charges Littleton, Colorado

*UPDATE Employee: cancellation

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Fulfilled two year contract with perfect payment history, but was informed at cancellation of the shipping fees to return receivers. Told by three separate customer service reps this is a new "business practice" within the last year. Asked for a copy of my original contract where I agreed/was aware of these fees. Contract could be produced within 14 days which is after the 10 day/$600 deadline to return the equipment....coincidence? Digital world, right? This is no less than extortion and should be treated as such.

This report was posted on Ripoff Report on 04/14/2011 08:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-network/littleton-colorado-80120/dish-network-fraudlent-shipping-charges-littleton-colorado-717747. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

1Consumer

0Employee/Owner

#1 UPDATE Employee

cancellation

AUTHOR: BeckiB@Dish Network - (USA)

SUBMITTED: Friday, April 15, 2011

POSTED: Friday, April 15, 2011

Hello Brian, my name is Becki Barned, with DISH Network. I just wanted to clarify some information. After cancellation of the account, you have 30 days to return the equipment. There is a charge for the equipment to be sent back if you choose to use our shipping method. You are free to choose your own method, but the $15 per label is a discounted charge. If there is any other questions that I can answer for you, please email me at becki.barned@dishnetwork.com!

Becki Barned
DISH Network Customer Service

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