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Report: #771791

Complaint Review: Infinity Dish - boca raton Florida

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  • Reported By: ghost — boca raton Florida United States of America
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  • Infinity Dish 5201 congress ave boca raton, Florida United States of America

Infinity Dish Infinity Sales Group NOT THE SAME AS DISH NETWORK boca raton, Florida

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I am unfortunately a sales agent for infinity dish. they make millions of dollars a year by pretending to be dish network and charging a $49.95 processing fee, and they also make commissions from dish for selling their services. They are not dish network. they are not even called infinity dish. it is really infinity sales group. the primary goal is to sell America's top 200 package or higher, a dvr, credit card auto pay, and most of all the $49.95 processing fee (not from dish network).

You may notice them asking you questions trying to control the call and get you to the top 200, such as "what are your must have tv channels, so I make sure I get you a package with all the programming you are looking for?" If you list more than 2 channels, there is a very good chance it will be in the top 200.

Dish has no problem with this company. Because infinity closes at such high percentages, dish will frequently give leads to infinity and offer them double commission to close the deals. this may happen if you visit dishtv currently or if dish is unable to close you in the past, they may move you to infinity. management from infinity meets with dish vps more frequently then ever, usually when they adjust the promotions. the go out to eat and laugh about how great of a stand up call center they are and how they really care about being completely upfront with every customer, and of course selling top 200's.

Dish does ask infinity to disclose everything to the customer, but no one gets paid to be compliant. we make commission and lots of it if you sign what the installer brings out for you. As agents, we get written up for "forgetting" to mention the processing fee is from infinity, and the gift card is courtesy of infinity. If you get written up enough they may suspend you, but it is highly highly unlikely, and, in some cases, they may even promote you.  

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