Dish TV cheated me out of service packagke, channels paid for were not being recieved ,very poor signal even on clear days Internet

Dear Rip-Off REport Team:,

I have made 3 complaints about same issue prior to requesting cancellation of service. My service was interrupted the beginning of last week April 2018, Yet they are still billing me for continued service. When I asked for final bill and cancellation of service, they billed me for the entire time I had no service(about 6 weeks) in addition to cancellation of contract fees. I feel since DISH TV did not provide the channels I paid for , the signal ws poor to the point of not being able to even view most channels, Gives me the right to reject being billed early termination fees.

   I contacted them requesting boxes and return lables to return  the 3 hopper box recievers provided. I was given differing final bill amounts, the customer support person(Randy) first said the amount due for final bill would be $430.00, then I said, NO, it should be $300 tops, considering they already turned off service a week after I refused to pay the month I was behind . I said I was not going to pay until they fixed the issue they said they won't fix the technical problems with equiptment unless  they got paid first. I only owed them for one month, Snd i purposely held back pament AFTER they weren't giving me credit for missing channels and poor reception.

    I said I'd pay if they restored serice to what I was actually paying for. I said I should be given credit for the service I was cheated out of. Final result was DishTv saying they are sending return mail boxes, which they charge me $15 for, in addition, said they do not know how much the final bill will be until they get the boxes back. I feel I shouldn't have to pay the full early termination fee, as it was their fault in the first place.

   I would be agreeable to paying half the early termination fee which would amount to $150, plus the $15 for the return boxes, a total of $165. I feel this is fair,  as it was their fault I cancelled my contract due to equiptment issues, missing channels, etc. I am waiting to get mail boxes in the next 7-10 days, and their final bill as well.

Thank You For Your Assistance,