Complaint Review: DISH TV - Nationwide
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- Author Not Confirmed
- DISH TV Nationwide USA
- Phone: 888-439-3235
- Web: WWW.DISH.COM
- Category: Consumer Services
DISH TV DISH NETWORK SCAM, RIPOFF, LIARS usa Nationwide
*General Comment: Ok...
*Consumer Comment: For whatever reason, the bill wasn't paid..
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I have been with DISH for a year or so, and have NEVER been late with my bill.
Unfortunatley, had a family emergency and had to fly out of town. I get a call from my wife, then my 2 sons are crying that the TV is shut off. I have no CC on me or anything except cash when I travel. I get on live chat and ask for them to turn my services on until monday when I get home and they cannot.....
Beverly Rose (ID: DNA): Hi, my name is Beverly Rose (ID: DNA). How may I help you?
me: hello yes can u pull my account up? Beverly Rose (ID: DNA): Hello, David! Beverly Rose (ID: DNA): I will be happy to assist you with that. Beverly Rose (ID: DNA): Thank you for your patience. Beverly Rose (ID: DNA): Thank you for providing your account information and PIN when launching the chat. I have your account loaded and have verified your information. me:: why is my service disconnected? Beverly Rose (ID: DNA): Upon checking, the current balance on the account is $85.27 that needs to be taken care of in order to restore your service today. me: can you please restore and i will pay monday Beverly Rose (ID: DNA): Regarding your request, in order for us to restore the service today,$85.27 that needs to be taken care of. me: can i post date a credit card? me: or check for monday? Beverly Rose (ID: DNA): Unfortunately, we don't accept post dated payment. Beverly Rose (ID: DNA): Just a reminder, you may register to your account online at mydish.com to take advantage of the many features and benefits such as making changes to your programming, ordering PPV, viewing your bills and much more! me: i need my services back on today or you can come disconnect my service me: i am never late with my bill and the one time i have to go out of town for an emergency my wife calls and says kids are screaming sue to no TV Beverly Rose (ID: DNA): I understand how you feel about this matter as I'm a consumer as well, David. Beverly Rose (ID: DNA): Please be advise that you have a pay-in-advance account, which means that just like a prepaid cell phone, you must pay for your services in advance before we turn them on. me: give me ur manager me: NOW me: do not say another word Beverly Rose (ID: DNA): Let me check the available manager for you. Beverly Rose (ID: DNA): Please let me get you over to my supervisor. Please hold on for a moment. Supervisor - Antoinette (ID: 1ML): Hi, my name is Supervisor - Antoinette (ID: 1ML). Please give me a moment to review your conversation with the previous agent.
Beverly Rose (ID: DNA) has left the chat. me: ok ty Supervisor - Antoinette (ID: 1ML): Hi, I understand that you would like to restore the service. We would need to collect the balance on the account which is $85.27 to restore the service. me: I DO NOT HAVE UNTIL MONDAY Supervisor - Antoinette (ID: 1ML): I see. me: please restore and i will pay monday Supervisor - Antoinette (ID: 1ML): Unfortunately we wont be able to restore the service today unless we collect the payment for the balance. me: i can pay 40 that is all i have Supervisor - Antoinette (ID: 1ML): If you will pay on Monday, we will restore the service then right after we receive the payment. me: fyi - i am posting this chat all over the internet to damage dish me: will 40 restore the service? Supervisor - Antoinette (ID: 1ML): As much as I would like to restore the service with your $40, it is not possible
This report was posted on Ripoff Report on 08/01/2014 02:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-tv/nationwide/dish-tv-dish-network-scam-ripoff-liars-usa-nationwide-1166748. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 General Comment
Ok...
AUTHOR: Tyg - ()
SUBMITTED: Friday, August 01, 2014
If you NEVER miss a payment then how exactly is your PRE PAID service turned off? SOunds like you DID miss a payment and are just acting like a child. Perhaps you should just pay what you owe. Trying to place the blame on THEM because YOU did not pay your bill only shows YOU to be a immature dipwad with no real redeeming qualities. What it also tells everyone is that YOU leave your family in a lurch with no way to resolve these issues.
#1 Consumer Comment
For whatever reason, the bill wasn't paid..
AUTHOR: Ken - ()
SUBMITTED: Friday, August 01, 2014
How is this a Ripoff? You are being unreasonable. Glad you mentioned your kids were "crying".. should help get more sympathy.
Nope, I don't work for them.
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