Ecocanteen DO NOT BUY FROM THIS COMPANY, IT'S A RIPOFF Milford Connecticut

We believe the customer misunderstood the offer. Per our offer the EcoCanteen is $9.99 plus $5.95 shipping/handling and comes with a bonus insulated tote plus the shipping of $4.95 (the totes retail for an upwards of $12- $15 each). All together one adult bottle with an insulated tote comes to $20.89, which is less than Klean Kanteen and other competitors weve price checked, and their prices do not include a tote. Customers are also asked if they would like to upgrade to a deluxe model that has a stainless steel lid and lifetime guarantee for an additional $7.95 each. The Kids EcoCanteen is $8.95 plus $4.95 shipping/handling and $4.95 shipping/handling for the tote. Never Spill Pull Tops (sports lids) are $4.95 and have no Shipping and Handling. And there is also an offer for rush shipment which is a flat rate of $7.84 in addition to the regular Shipping and Handling. As with most smaller online retailers it does take approximately one business day for orders to download to the customer service database so if you contacted us the day you ordered to discuss the order we would not have had access to the order to provide you with immediate assistance. We would like to point out that the shipping/handling charges are displayed twice in the content of our website, a 3^rd time in the flash banner at the top of the website, a 4^th time within the commercial that plays on the website, and a 5^th and final time in the OFFER DETAILS at the bottom of the website. We always stand behind our offer and would never tell a customer otherwise.  We also always do what we can to assist each customer who contacts us.  If you have any further concerns or would like to speak to a rep directly to discuss your order please call our customer service line at 888.229.9543 Monday - Friday 9 a.m. 5 p.m. EST (we do close daily for lunch from 11:30 a.m. 12:30 p.m. EST).

Thank You,