EcoCanteen robbery is the right word Charlotte North Carolina

Dear Ruth,

To date weve not received a letter from you but we would love to assist you in this matter. EcoCanteen does not endorse unethical business practices and we have gone to great lengths to fully disclose all our prices. Per our offer the EcoCanteen is $9.99 plus $5.95 shipping/handling and comes with a bonus insulated tote plus the shipping of $4.95 (the totes retail for an upwards of $12- $15 each). We would like to point out that the shipping/handling charges are displayed twice in the content of our website, a 3^rd time in the flash banner at the top of the website, a 4^th time within the commercial that plays on the website, and a 5^th and final time in the OFFER DETAILS at the bottom of the website. All together one adult bottle with an insulated tote comes to $20.89, which is less than Klean Kanteen and other competitors weve price checked, and their prices do not include a tote. Customers are also asked if they would like to upgrade to a deluxe model that has a stainless steel lid and lifetime guarantee for an additional $7.95 each. The Kids EcoCanteen is $8.95 plus $4.95 shipping/handling and $4.95 shipping/handling for the tote. Never Spill Pull Tops (sports lids) are $4.95 and have no Shipping and Handling. And there is also an offer for rush shipment which is a flat rate of $7.84 in addition to the regular Shipping and Handling. If you are looking to speak to someone higher that the customer service manager, you must submit a request in writing to the P.O. Box. Wed love to go over the order with you and help you if possible, we just ask that you call us to discuss the order. You can contact customer service at 888.229.9543 Monday - Friday 9 a.m. 5 p.m. EST (we do close daily for lunch from 11:30 a.m. 12:30 p.m. EST). We look forward to your call.

Thank You,

EcoCanteen, Inc