Ecocanteen added things to order I did not want Internet

Dear Consumer,

It appears that this customer did not fully read the website prior to ordering. We do clearly state that each bottle ordered comes with an insulated tote; weve found that most customers prefer to use the tote so weve bundled it with the offer. The customer always has the option to not purchase if they do not agree with the bundled offer. Per our offer the EcoCanteen is $9.99 plus $5.95 shipping/handling and comes with a bonus insulated tote plus the shipping of $4.95 (the totes retail for an upwards of $12- $15 each). All together one adult bottle with an insulated tote comes to $20.89, which is less than Klean Kanteen and other competitors weve price checked, and their prices do not include a tote. Customers are also asked if they would like to upgrade to a deluxe model that has a stainless steel lid and lifetime guarantee for an additional $7.95 each. The Kids EcoCanteen is $8.95 plus $4.95 shipping/handling and $4.95 shipping/handling for the tote. Never Spill Pull Tops (sports lids) are $4.95 and have no Shipping and Handling. And there is also an offer for rush shipment which is a flat rate of $7.84 in addition to the regular Shipping and Handling. Wed love to go over the order with you and help you if possible, we just ask that you call us to discuss the order. You can contact customer service at 888.229.9543 Monday - Friday 9 a.m. 5 p.m. EST (we do close daily for lunch from 11:30 a.m. 12:30 p.m. EST). We look forward to your call.

Thank You,

EcoCanteen, Inc