Electrolux Frigidaire My Mom's stove caught on fire and now they are ignoring my calls about fixing or replacing Mississauga Ontario

My mother bought a Frigidaire coil top stove at Leons appliance centre in Winnipeg in October of 2011. On November 19, 2014 the wiring in the top console caught fire and the fire department was called.

We finally had a technician ( Zeno ) out to the house on November 28, 2014 from Midland Appliance. He said that it was a manufacturers defect and that the stove should be replaced alltogether. He sent in his report to Frigidaire/Electolux in Mississauga, Ontario.

This report has been sent to Frigidaire three different times to Muma and Nadra and they keep saying that they have not received anything.

My mom now has been without a stove since November 19, 2014. Today is December 16, 2014. Talk about a run around. Now I am talking to Mario at Frigidaire/Electrolux. And he has put me on hold for the last 35 min. I am really starting to wonder about the level of customer service in Canada. Now he is telling me that they will replace the parts but I have to pay for the Tech to come out and do the work.

This is after I was told that if it was a Manufacturers defect that is would be fixed free of charge. How is that for a Merry Christmas. My mother has always done much baking before the holidays, not this year. I am sure that it will take another week or two to get the parts and have Zeno ( the tech ) come out and do the work.