Electrolux Electric Range - E 15 Error - Electrolux will not stand behind defective products Nationwide

I paid over $2,000.00 for a beautiful Electrolux Slide-in Electric Range, Model # EW30ES65GSE.  After coming out of warranty, the Electric Range is question starting locking out the touchpad control with an “E 15” error code, along with an incessant beeping alert.   THIS MEANS YOU CANNOT USE EITHER THE COOKTOP OR OVEN.  Sometimes this error message and beeping would start when we touched the range, or tried to clean the cook top or at times, in the middle of the night.  Per customer support instructions, this may be a “false error code” and as such, we were instructed to turn off the circuit breaker controlling the range for 10 minutes, and turn the breaker back on.  Sometimes this “turned off” the E 15 error, and other times it did not.  During another call with customer support, we were instructed to reset the range to its factory setting, using the “user preference” key and holding down the + and – temperature controls simultaneously.   What actually did work is at times the E 15 error and associated alarms would start to take additional time between beeps.  If we timed it just right and got a burner in the on position, the E 15 error code and associated beeping would cease.  The error code would never start once a stove element was powered on. 

Looking on the web for a potential solution, I found literally HUNDREDS of posts regarding the Electrolux Range E 15 error, on your slide-in range with both a non-inductive cooktop (like mine) and even regarding the inductive cooktop range.  Several posts reporting this error would happen even after replacing two or more electronic control boards, SEVERAL TIMES.  In my opinion, Electrolux has a very serious quality control issue with one or more electronic control boards that need to be addressed ASAP.  Based on my experience with Electrolux Customer Service, they do not stand behind their defective products. 

 Now regarding Electrolux Customer Service, during my first call, the support agent instructed me to cycle the circuit break as described above.  When that did not work, she mentioned that TWO boards would need to be replaced, an Oven Relay Board (Part # 316576612) and an Electronic Control Board (Part # 316443916).  I asked if it was likely that actually TWO boards were both indeed defective and she said it was impossible to determine which of the two boards were actually bad, so her instructions were to REPLCE BOTH BOARDS, EVEN THOUGH IT WAS HIGHLY LIKELY ONLY A SINGLE BOARDS WAS BAD.  I don’t really understand how proper diagnostics cannot identify a defective part, so that is necessary to replace two boards instead of one.   Now when I made this point, the agent said I SHOULD HAVE PURCHASED AN EXTENDED WARRANTY AS THEY OFETN GET CALLS SUCH AS THESE WITH THE “DREADED E 15 ERROR”.  She said the Electrolux warranty only covered one-year after purchase and that I should have purchased a 3 or 5-year extended warranty and that would have been comparable (dollar-wise) to the parts purchase she was recommending I purchase.  To have a customer service agent indicating your equipment is going to fail after a year and that you ACTUALLY NEED TO HAVE the extended warranty is pretty disheartening and says very little about a quality product.  

 Electrolux customer service refuses to stand behind these defective boards.  If you search the Internet for “Electrolux 1 15 error”, you will find literally THOUSANDS of extremely unhappy customers.  Once you spend big $ to replace the boards, you still may incur the same issue, and you have little recourse other than to scrap a fine-looking product, due to defective internal control boards.  

Bottom line – vote with your wallet and NEVER, EVER purchase an Electrolux product again. 

 If you encounter the above issue, and need to go beyond contacting their dreadful customer service, Electrolux does have a presence in Charlotte, NC.   Their mailing address is:

 10200 David Taylor Dr, Charlotte, NC 28262

 The two people to contact (by title) would be:

Head of Electrolux Major Appliances – North America and

VP of Quality and Continuous Improvement

Refer to http://www.electroluxgroup.com/en/group-management-539/

 To see their full management team and where to address any complaint letters.