FACTORY OUTLET STORE factoryoutletstore.com BUYER BEWARE! My experience is that their Customer Service staff will lie, manipulate, and ultimately cheat and steal from you! New York New York

 BUYER BEWARE!  My experience is that their Customer Service staff will lie, manipulate, and ultimately cheat and steal from you! 

BUYER BEWARE!  Factory Outlet Store has totally deceptive business practices .. my experience is that their Customer Service staff will lie, manipulate, and ultimately cheat and steal from you!  I have SEVEN months of notes on this problem but I will try for your sake to pare it down .. to save you from the trouble I had with them!

My experience:

*05/13 Planning a trip to Italy so was primarily interested in the advertised "Free Lifetime Maps Included" on the GARMIN NUVI 1370T. Called  800-816-0810 and spoke to "Roger" at x261 .. told him what my purposed purchase was for .. he assured me the Map Updates were for: the U.S, Canada, Mexico and Europe.  He was very charming and promised me (I told him I was a grandmother of 10 without a grandchild in town to help so he needed to be sure he was selling me the right thing!) .. he assured me it included the Lifetime Map Update Card for Europe.  That if I had any trouble at all just to call him directly at x261.

5/12/13  Received GARMIN NUVI 1370T .. BUT with ONLY the Lifetime Map Update Card for North America .. NOT included was the one for Europe  .. on Order #FOS2995217E.  Spoke to someone .. they said they could not just send me a Lifetime Map Update Card for Europe  .. I would have to return the whole unit and be sent out a new unit.   They said they would send me an emailed product return shipping label.  I never did receive that emailed shipping label!

BUT over the next period of time my husband was in the hospital and my focus was not on a GPS unit!     During this time I did call repeatedly leaving a message for Roger on x 261 .. did not receive a call back .. did not start making notes of dates but also spoke about this issue to:  Austin x266 .. Neil x224 .. Tracey x271. 

8/30/13   Once again tried Roger on x261 and started making notes of dates.  Left voicemail but again no return phone call .. at least I deserved a courtesy call explaining problems were not his department now but he was going o refer me to xyz!

9/12/13  Spoke to Carlos x251 .. was referred to Megan x259.  Megan said she could not just send me a Lifetime Map Update Card for Europe  .. I would have to return the whole unit and be sent out a new unit.  She would email me a product return label .. it would take 2-5 days after receipt of the old unit for the new unit with Lifetime Map Update Card for Europe to be shipped to me.  I made her repeat back to me so there would be absolutely NO MISTAKE:  You will be shipping out a GARMIN NUVI 137T WITH Lifetime Map Update Card for NORTH AMERICA AND EUROPE!  SHE DID REPEAT IT!

9/16/13  Called Megan x259 yet again .. I have not received the product return shipping label! Just as I had never received the promised shipping label in May 2013.  Megan informed me her request "Had been removed by a Manager."!  But by the end of the day she would see that I did receive the shipping label.  PLUS she told me that BOTH TRACY AND MEGAN had noted on my account that when the Garmin 1370T was received by Factory Outlet  that they were to ship out a new Garmin Nuvi 1370T with BOTH North America and Europe Lifetime Update Cards!  That BOTH people had noted that on my account!!   (It should be noted:  in the ad I saw it said "Free Lifetime Maps Included". 

09/13  When I looked again at their ad for the GARMIN NUVI 1370T .. they had ADDED RIGHT BELOW "Free Lifetime Maps Included"  .. the words "Lifetime Map Update is for North America Maps"!!  Absolutely no mention of the Lifetime Europe Updates!  They were admitting how deceptive the original ad  with "Maps" PLURAL was!

9/18/13   Received product return shipping label.. SHIPPED  Garmin nüvi 1370T  TO FACTORY OUTLET STORE

10/7/13  Called Megan x259 yet again.  Have not received new unit .. we are moving to our winter home .. this needs to be shipped ASAP!  She said the reason I had not received it yet was because the one I returned was "Returned for Credit" in a mix up .. NOT for a shipment for a new one!   She said she would see that it was "shipped tomorrow .. you will receive it in 3-5 days".

 
  10/14/13  Called Megan x259 yet again. Was given to Tracy x 271.  "The unit is not in

Stock."

 10/22/13  Tracy x271.  Account status is "Hold".  Manager is "going  to see what they are going to do".

10/23/13  FINALLY .. they are NOT going to send me out a new unit .. they are going to credit my Visa for the purchase price of $164.95 .. I had her REPEAT BACK TO ME THE DOLLAR AMOUNT to confirm there was absolutely NO misunderstanding!  The credit to my visa account would appear within 48 to 72 hours.  I was on hold for a VERY long time .. but FINALLY some resolution!  It had been repeatedly inferred that  because of the period of time I had been dealing with this problem somehow it was MY fault .. very aggravating!  "The return" period was past !!  Excuse me .. look over your file .. READ!!  It is YOUR fault NOT Mine!

At this point I am so irritated it has become the principal of the thing .. the money involved at this point is $164.95 .. the hours I have spent on this is FAR beyond the dollar value .. I just felt so ripped off.

So I found out the name of the Manager .. Keya .. they would not give me her extension number .. I had to request to speak to her! 

10/29/13 Manny x231 .. Keya not in .. call 10/30

10/30/13 Spoke to Keya .. accounting will be mailing out the check

11/10/13  FINALLY RECEIVED A CHECK!  BUT lied to and cheated yet again!

$164.95   Purchase price

$164.95    PROMISED and agreed upon credit

$128.21   CHECK #10055!!!

The last and FINAL RIPOFF and LIE!  I was told the check amount would be $164.95 .. this is the FINAL POKE IN THE EYE! 

My husband said just to let it go .. not worth the trouble .. BUT I decided to write this review .. BECAUSE if it helps just ONE person avoid the lies and cheating that I went through .. then "Random Acts of Kindness" .. pass it on!  But I was ALSO so detailed so there was NO WAY Factory Outlet could do a FANCY REBUTTAL below my review!  With ALL my dates/extensions #'s and details .. there is NO way they can wiggle out of this one!

   False unfair and deceptive advertising to scam people into buying refurbished electronics Internet

BUYER BEWARE!  My experience is that their Customer Service staff will lie, manipulate, and ultimately cheat and steal from you!