Report: #1467084

Complaint Review: factoryoutletstore.com - New York New York

  • Submitted:
  • Updated:
  • Reported By: Othon — Texas United States
  • factoryoutletstore.com New York, New York United States

factoryoutletstore.com Samsung Factory Outlet Store Deceptive advertising. New York New York

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I ordered a new battery for my cell phone. They advertised "free next day shipping."

On day three I called their customer service line (in India, I presume from the accent) and the representative told me my part was on back order. The add did not mention that. And that it wouid ship out that day (Hmmm).

I ordered on Oct 31. It is now Nov 10 and the delivery tracker says the post office finally has it out to deliver today. I ordered from them simply because of the price and the "next day shipping," since it is a battery for my cell phone. Ten days later and I still do not have it in hand. I think saying "next day shipping" is deceptive. When I clicked on their tracking button it would say "your information is loading" and never go any further.

Additionally, they prominently display thier 4 1/2 star rating from Google Customer Reviews, but have no way of leaving a review. All of it seems a bit sketchy to me.

This report was posted on Ripoff Report on 11/10/2018 09:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/factoryoutletstorecom/new-york-new-york/factoryoutletstorecom-samsung-factory-outlet-store-deceptive-advertising-new-york-new-yo-1467084. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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