Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #616603

Complaint Review: Firestone Complete Auto Care - Carmichael California

  • Submitted:
  • Updated:
  • Reported By: icanhopegp — Carmichael California USA
  • Author Not Confirmed What's this?
  • Why?
  • Firestone Complete Auto Care 4700 Manzanita Ave Carmichael, California United States of America

Firestone Complete Auto Care Service advisor Mark Mislead and misrepresented service. failed to honor original contact Carmichael California

*Author of original report: Good News. Refund money

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

My air conditioner was not working on 1996 Olds. I explained to Mark that the car was old so I wanted the AC performance check done along with a oil change. the Ac performance check was 39.99. Mark told me that if my ac was OK it would cost me up 176.00 to charge it depending on how much freon I need. I made my nine o'clock appointment but it as almost 5pm before I found out that two hoses were bad. He said to fix them it would be 300.00. Against better my better judgement ( i am 1 month away from being 70 and have a heart condition ) because I wasn't feeling well I said OK repair. When I called next day to pick up car, I was told that after putting on the hoses they discovered a pin hole leak in compressor. Now to fix air it would cost me close to a thousand dollars. I asked how long the freon would last as I had used the car all the previous summer with two bad hoses and it had cold air. He was honest here and said there was no guarantee it would last any time at all. I chose not to spend 1000 dollars to repair as I felt the the 39.99 I paid was to find out what was wrong with Air conditioner. Mark informed me that that they no way of knowing the new hoses would cause the cylinder to develop a leak. my question was and still is then why is the point of paying 39.99 to see what your problems are if you are not going to stand behind your first assessment.

I feel very cheated as I spend 5 minutes in the very beginning on how I knew of so many people who had car worked and the cost just kept going up. He assured me that the 39.99 test would prevent this. well it  didn't and I owe them 544.00 and the air conditioner doesn't ever work. it is worse than when I took it in.

This report was posted on Ripoff Report on 06/23/2010 11:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/firestone-complete-auto-care/carmichael-california-95608/firestone-complete-auto-care-service-advisor-mark-mislead-and-misrepresented-service-fai-616603. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Good News. Refund money

AUTHOR: icanhopegp - (USA)

POSTED: Thursday, July 08, 2010

I received a letter July 5 2010 from Firestone complete Auto Care. The misunderstanding was resolved and my money was refunded.

I am surprised and pleased that it was settled so quickly and I wish to thank Rip Off for their third party support with out which I don't think this settlement would have taken place.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now