Flower Delivery Express Never Received Delivery/Credit Was Charged/ Now they are unresponsive Commerce Township Internet

I ordered flowers early the day of my sisters birthday and they guaranteed same day delivery. First I was concerned because after 3hrs of placing the order I never got an email confirmation. So I called to follow up and the girl rudely was like "I just resent it"...ok so I asked her if I would get delivery confirmation and she said yes. After another 2hrs goes by, I receive no delivery confirmation so I got worried. I call again and another girl told me the local florists sends confirmation by the EOD and it will be there before 5. She said she will call and get back to me. After another hour and half passes and no call back, I call again to talk to another girl who NOW informs me my delivery has been pushed to Next Day. WHY WOULD I WANT TO SEND FLOWERS THE DAY AFTER MY SISTERS BDAY?! I became livid and told her i demand a refund, she then proceeds to put me on hold for a long time and when she comes back said she will transfer me to a supervisor. I sat on hold AGAIN to get dumped into a machine where I had to leave my info for a call back. After a day goes by and no call back, I try again to just keep getting a machine saying everyone is busy. This place is BS, they are liars and do not provide A+ service (as stated on their site). They put they are BBB verified and they probably stole that web button to make themselves look good. I intend on filing a dispute against them, but do yourself a favor and save yourself the aggravation ordering from them.