Flower Delivery Express Beware-FDE Commerce Township Michigan

Placed an order for a flower spray at 9:17am. Realized it wasn't a local shop for a funeral that was today. Called the company to cancel at 9:27am . CSR hardly would take no for an anwer. Tried to get money off the spray, or send to the home. Kept coming up with ideas on how to keep the order after I told her numerous times (at leat 6)  that I just wanted to cancel the order.  She said she will process the cancelation paperwork which took 21 minutes. Must be alot of paperwork to cancel an order. I deal with CC charges all day long and it takes seconds to reverse a charge. And again before the end she asked one more time if they could send flower to the house instead. WOW! Frustrating. She said it could take up to a week to get our card credited. If it's not credited the full amount of 254.76 I will be writing another report.