Flower Delivery Express AKA Wesley Berry Flowers Funeral Flowers Never Delivered Commerce Township Michigan

Do not EVER trust Flower Delivery Express!!!  They lie, waste your time, but worst of all, the flowers you cared so much to pay a premium price for WILL NOT BE DELIVERED!!!

LIE:  I asked repeatedly if they were local in the city and state where the funeral was being held and was repeatedly told yes in a very bad accent and hard to understand.

WASTE OF TIME:  It took 35 minutes to get the order cancelled and a refund issued.

FAILED TO DELIVER:  Funeral flowers WERE NEVER DELIVERED!!!

April 30^th, the young daughter of one of our employees passed away.  My boss asked me to have flowers delivered to the funeral, which was rather sudden, just two days later, on May 2^nd.  I placed the order at 10:00 am to have them delivered within 4 hours, which would have been at the latest, an hour before the funeral was to begin.  I was reassured over and over again, that they were local, that they had delivered to this funeral home before, that the arrangement would be delivered within 2 hours, all lies!

They were never delivered.  I attempted repeatedly, to get through to customer service but kept having to leave a message.  Finally, May 7^th I was able to get through to a customer service rep. after a very long hold.  The call lasted 35 minutes!  I was placed on inordinately long holds and was treated as if they were doing me a favor by cancelling the order and issuing a refund.

Be VERY CAREFUL when placing an order for flowers – especially if it’s something you can’t make up for – like funeral flowers.  Make sure you find a LOCAL florist – even if you have to call another local business and ask their employees to recommend a local florist.  This is the website you should NEVER visit!!!  http://www.flowerdeliveryexpress.com/