Black Pond Outfitters, Jennifer Greer Black Pond Outfitters/ Totally unreliable. Kept my money and didn't recieve merchandise. Pomona Illinois

I have ordered custom tack from Black Pond and they do great work, are extremely responsive and have been a pleasure to deal with. They even suggested a different color for me to use and the results were STUNNING.

You can't make everyone happy in this world, so look out for complaints on here. I bet mother teresa would have a half dozen.

You can see my tack and my post on working with them here:

http://horsecentric.blogspot.com/2008/11/near-gear.html

My name is Jennifer Greer and Black Pond is my company. I am a custom tack maker, which means I make EVERYTHING I sell to order - this takes considerable time for some items, less for others. MY policy is as such - NO custom work begins on any project until the funds CLEAR my bank - NO refunds on custom work unless the item is significantly not as described/ordered or order and/or is faulty in craftsmanship. I do work in the order payment clears - so if you order in January and pay late, orders that came in and clear right away are first in the cue to be made. There are also situations where supplies must be ordered in to complete an order if it is not something I commonly use material or color wise - I don't remember if this was the case for this order. This person paid with a check - they ordered in JANUARY, I got the check in FEBRUARY and deposited the check and waited until the check cleared before starting work. the item ordered is very intricate and takes many hours to make and I didn't even start this until almost 8 business days when the funds cleared. The bridle was completed and shipped - I have the tracking and floated around for almost 5 week after shipping before it got returned to me in a different box than sent marked return to send which I thought was fishy. Client was still claiming she never got it, threatening me with the jail and FBI, etc. and since i had the product back I sent her a postal money order (she paid with a check) to the address she had provided with the check - I have the receipt. As I said I normally don't refund big custom orders unless for the reasons stated above but I try and work with people and I sent the m.o. out because I knew I would have no trouble selling this item, which I didn't- it sold withing two days of being returned. This person was not being civil and after I mailed the money order I stopped acknowledging the harrassment - this perhaps was a mistake on my part, but I am very busy and knowing I had mailed the money order and had the receipt I went about my business. I am putting together a list of clients, etc. who order from me and have agreed to be references and will gladly discuss this matter and provide any info to back my story up upon request. I will admit, I feel this site is a witch hunt and allows anyone to post erroneous info to slander someone else, but I have way more than enough business to keep me busy and won't be losing any sleep. Feel free to contact me as the information provided is accurate.
Jen

I am the owner of black pond outfitters and this client's claim is unfair and unwarranted. She made a custom order, which takes considerable time, and expensive item, then claims she "never got it." I have tracking for the shipping. She threatened me with the FBI, BBB, lawyers and everything inder the sun - none of which panned out. I got the item back marked "return to sender," so I resold it and sent her a postal money order for which I have the reciept and which was CASHED. I have hundreds of customers, HAPPY customers, and I am putting together a list of references for whomever wishes to see it. I will also send a copy of the receipt for the moeny order if anyone cares to see it as well. If I was ripping people off I wouldn't have a credit card merchant account, wouldn't haverepeat customers, and wouldn't be in business as long as I have. My contact info is there for anyone who want it - I will gladly discuss this or any other issue with anyone who wished to do so, and I will happily extend a 15% discount (one time only per customer) to anyone who orders through my web site or by phone if you mention this rebuttal. thanks
Jen