Just Answer Tech support ripoff Internet

The information provided was $5 for an answer on a computer question. I paid the $5 refundable deposit and asked my question. A popup came on would you like an answer from an expert for an additional $33. I said no. Then another for monthly membership. I again said no and decided to forget the whole thing. I got a text saying my answer was ready and to access the link. I thought it was the $5 answer. On my bank statement it has 2 charges $5 and $33. When I called about it they said well that's how it works. The $5 is a deposit to ask the question once you access the answer then they charge the extra $38. They would not refund any of my money. They are a ripoff. Oh by the way the "expert advice answer" didn't work.