King Of Swords Didn't receive item, can't get a refun Marrieta Georgia

I ordered a sword from this company on December 2, 2008. Their shipping policy states "Shipping times during peak season are usually 7-14 business days (you don't count weekends)".

On Dec. 16th I tried to find out the status of my order and discovered their site has no tracking options. I e-mailed them requesting an update. The reply was not only rude, but it didn't give me any indication of when I might receive it. (It hadn't even been shipped!) It just re-stated their shipping policies.

Of course, I didn't receive the sword in time for Christmas. I e-mailed them again...and again...It took 3 e-mails before they replied. And again, they gave me no indication of when I might receive it.

Finally, after 5 weeks and being told the order STILL was not shipped and wouldn't be any time soon, I cancelled the order on January 9, 2009. Here's the kicker; they told me they would refund my money "as soon as possible", which with this business I figure could be anytime between tomorrow and next year.

I have contacted them three times since I cancelled this order and they will still not refund my money.

B. Todd
Utah, Utah
U.S.A.