Complaint Review: Lens.com - Louisiana Missouri
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- Author Confirmed
- Lens.com 301 Sonocco Drive Louisiana, Missouri U.S.A.
- Phone: 800-5367266
- Web:
- Category: Eye Care
Lens.com - PATHETIC CUSTOMER SERVICE - Sent wrong contact TWICE, charged 460.00 on my card! Louisiana Missouri
*Author of original report: DO NOT DO BUSINESS WITH THIS COMPANY.
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I sent my RX for contacts to this company, two times they send the wrong contacts, each time, they charged my card 231.49. Each time, I had to go to the post office and pay 11.30 to return the contacts. They received them back (they were tracked by the post office) and never bothered to contact me or send new ones. When I contacted Lens.com I was told couldn't refund my money until the contacts I had sent back were "inspected". They simply sat on the returned boxes of contacts AND kept my money and I had no contacts!!! They were completely unhelpful and could care less. I still don't have my money back. I'm not sure what to do. May 18, 2009 ashutterbug55, san diego, CA
Ashutterbug55
san diego, California
U.S.A.
This report was posted on Ripoff Report on 05/18/2009 04:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lenscom/louisiana-missouri-63353/lenscom-pathetic-customer-service-sent-wrong-contact-twice-charged-46000-on-my-card-453080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
DO NOT DO BUSINESS WITH THIS COMPANY.
AUTHOR: Ashutterbug55 - (U.S.A.)
SUBMITTED: Monday, May 18, 2009
I have spoken with Amanda, Brittany, Heather and Jan. What a huge waste of my time. I will update when and if I receive a refund.
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