Complaint Review: Lens.com - Internet
- Lens.com www.lens.com Internet United States of America
- Phone:
- Web:
- Category: Eye Care
Lens.com Lens Deceptive surcharge practices. 6% added to every order. Internet
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Lens.com has a deceptive practice of adding 6% to every order without telling you why. It is not listed on any line item, nor explained anywhere in the ordering process.
Go add anything to the cart, and do the calculations your self and you will find that it does not add up.
Ordering 4 boxes of contacts came to 39.99 x 4 = 159.96... but they wanted to charge me 170.36.
After contacting them about it, it took 4 or 5 e-mails as I could not get anyone to explain it over the phone, they came up with some story about it but never anything that made any sence beyond a way to make their products look 6% cheaper than the competition while charging the same or more.
Very poor practice and they should remedy this immediately.
This report was posted on Ripoff Report on 09/25/2009 11:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lenscom/internet/lenscom-lens-deceptive-surcharge-practices-6-added-to-every-order-internet-500413. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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