Lenscrafters deceptive advertising Voorhees New Jersey

I agree with the previous rebuttal. First of all, how can you expect something for free after you've had it for 7 months?? What other companies will replace things absolutely free after that long? Aside from maybe your car warranties (which aren't even close to free either) most places will not. If i'm wrong, please correct me so i can make sure i go there everytime i need a free replacement!! I've been working for Lenscrafters for 8 years now and have learned a lot over the years. I'm not into selling and i am probably the worst person in sales constantly on the floor so i can promise you i'm not hungry for people's money.

In fact, I offer every discount i can and beg manager's to replace things for people even when i shouldn't be!! But, i can tell you that it is a great company to work for and by listening to the complaint the man that helped you sounds like he told you everything correctly. I am sorry, however, that you felt as though they were blaming you. But, technically, in the nicest way i can possibly put this, it sounds like it was in large part your fault. For one, and correct me if i'm reading this wrong, but did you say that you adjusted the glasses yourself?? If so, then if you are not trained in making adjustments and try to do it yourself, than i'm not the least bit surprised your lens fell out. When you put pressure around certain areas on the eyewire of a pair of glasses, any lens will pop out right where the bevel is. That is normal. That's why a lot of times when little kids, for example, will bend their frames up, they lose their lenses as well.

Also, lenses are not scratch proof. This is correct. What happens is you pay for scratch resistance. (Which happens to be on every single lens now including the least expensive) If you pay for EXTRA scratch resistance than you get more, like if you had upgraded to a Featherwates Plus lens. Think of it like clear nail polish or car wax. The more you put on, the more protection you get. However, only so much can be applied without affecting your prescription. That is good if you are running your lenses under water first, just make sure you are using a flat(not furry like a towel) 100% cotton towel. And, no windex. Scratches like the fine ones the employee found can be from a lot of things. Could be from cleaning or even if you're out in bad wind one day. Then dust particles blowing across your lens can scratch them believe it or not. The towels we use are indeed 100% cotton.

I, too, thought they looked funny when i began working there but next time you are in, ask if you may see one. Then tear it. It will only tear in one direction (along the grain) and you can see that it is made from cotton. If you are still concerned about the scratches, you do have the option of replacing them for 1/2 off as the other person said or next time you get glasses, get glass lenses. But, if you don't already know, they are heavy and if they fall out on the pavement will probably shatter. Either way, I do not think that you should get free replacement. Sorry=(

I agree with the previous rebuttal. First of all, how can you expect something for free after you've had it for 7 months?? What other companies will replace things absolutely free after that long? Aside from maybe your car warranties (which aren't even close to free either) most places will not. If i'm wrong, please correct me so i can make sure i go there everytime i need a free replacement!! I've been working for Lenscrafters for 8 years now and have learned a lot over the years. I'm not into selling and i am probably the worst person in sales constantly on the floor so i can promise you i'm not hungry for people's money.

In fact, I offer every discount i can and beg manager's to replace things for people even when i shouldn't be!! But, i can tell you that it is a great company to work for and by listening to the complaint the man that helped you sounds like he told you everything correctly. I am sorry, however, that you felt as though they were blaming you. But, technically, in the nicest way i can possibly put this, it sounds like it was in large part your fault. For one, and correct me if i'm reading this wrong, but did you say that you adjusted the glasses yourself?? If so, then if you are not trained in making adjustments and try to do it yourself, than i'm not the least bit surprised your lens fell out. When you put pressure around certain areas on the eyewire of a pair of glasses, any lens will pop out right where the bevel is. That is normal. That's why a lot of times when little kids, for example, will bend their frames up, they lose their lenses as well.

Also, lenses are not scratch proof. This is correct. What happens is you pay for scratch resistance. (Which happens to be on every single lens now including the least expensive) If you pay for EXTRA scratch resistance than you get more, like if you had upgraded to a Featherwates Plus lens. Think of it like clear nail polish or car wax. The more you put on, the more protection you get. However, only so much can be applied without affecting your prescription. That is good if you are running your lenses under water first, just make sure you are using a flat(not furry like a towel) 100% cotton towel. And, no windex. Scratches like the fine ones the employee found can be from a lot of things. Could be from cleaning or even if you're out in bad wind one day. Then dust particles blowing across your lens can scratch them believe it or not. The towels we use are indeed 100% cotton.

I, too, thought they looked funny when i began working there but next time you are in, ask if you may see one. Then tear it. It will only tear in one direction (along the grain) and you can see that it is made from cotton. If you are still concerned about the scratches, you do have the option of replacing them for 1/2 off as the other person said or next time you get glasses, get glass lenses. But, if you don't already know, they are heavy and if they fall out on the pavement will probably shatter. Either way, I do not think that you should get free replacement. Sorry=(

I agree with the previous rebuttal. First of all, how can you expect something for free after you've had it for 7 months?? What other companies will replace things absolutely free after that long? Aside from maybe your car warranties (which aren't even close to free either) most places will not. If i'm wrong, please correct me so i can make sure i go there everytime i need a free replacement!! I've been working for Lenscrafters for 8 years now and have learned a lot over the years. I'm not into selling and i am probably the worst person in sales constantly on the floor so i can promise you i'm not hungry for people's money.

In fact, I offer every discount i can and beg manager's to replace things for people even when i shouldn't be!! But, i can tell you that it is a great company to work for and by listening to the complaint the man that helped you sounds like he told you everything correctly. I am sorry, however, that you felt as though they were blaming you. But, technically, in the nicest way i can possibly put this, it sounds like it was in large part your fault. For one, and correct me if i'm reading this wrong, but did you say that you adjusted the glasses yourself?? If so, then if you are not trained in making adjustments and try to do it yourself, than i'm not the least bit surprised your lens fell out. When you put pressure around certain areas on the eyewire of a pair of glasses, any lens will pop out right where the bevel is. That is normal. That's why a lot of times when little kids, for example, will bend their frames up, they lose their lenses as well.

Also, lenses are not scratch proof. This is correct. What happens is you pay for scratch resistance. (Which happens to be on every single lens now including the least expensive) If you pay for EXTRA scratch resistance than you get more, like if you had upgraded to a Featherwates Plus lens. Think of it like clear nail polish or car wax. The more you put on, the more protection you get. However, only so much can be applied without affecting your prescription. That is good if you are running your lenses under water first, just make sure you are using a flat(not furry like a towel) 100% cotton towel. And, no windex. Scratches like the fine ones the employee found can be from a lot of things. Could be from cleaning or even if you're out in bad wind one day. Then dust particles blowing across your lens can scratch them believe it or not. The towels we use are indeed 100% cotton.

I, too, thought they looked funny when i began working there but next time you are in, ask if you may see one. Then tear it. It will only tear in one direction (along the grain) and you can see that it is made from cotton. If you are still concerned about the scratches, you do have the option of replacing them for 1/2 off as the other person said or next time you get glasses, get glass lenses. But, if you don't already know, they are heavy and if they fall out on the pavement will probably shatter. Either way, I do not think that you should get free replacement. Sorry=(

So you've had your glasses for 6 months and you are upset because they became scratched when one of the lenses fell out of the frame and hit the ground. You have a right to be upset but why are you blaming lenscrafters? Do you take your glasses off with one hand? If so then the stress that you put on the frames when doing this would cause the frame to bend out of shape making it possible for the lens to fall out. As far as the scratches go the gentleman at the store is correct. You purchased scratch RESISTANT lenses they are not scratch proof. I know you think the towels we use at lenscrafters are tissues but they are not they are 100% cotton clothes. We deal with glasses everyday do you think we can't look at a pair and tell how a lens was scratched or cared for. I have had people tell me that they put their glasses in a case when they are not wearing them and as they are saying this they are cleaning them with their shirt right in front of me. I am sure the gentleman offered to replace your lenses for you under the replacement protction program all you would have to do is pay 50% of the cost. Is this unreasonable to you? Do you think we should replace every scratched lens at no charge for the whole first year you own them? Once again I am sorry that you scratched your lenses but it was not our fault.