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Ripoff Report | LensCrafters Review - Kennesaw, Georgia
Report: #1183643

Complaint Review: LensCrafters - Kennesaw Georgia

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  • Reported By: Annoyed consumer — Marietta Georgia
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  • LensCrafters 400 Ernest Barrett Pky Suite 100 Kennesaw, Georgia USA

LensCrafters Lens Crafters Unwanted Upsell of Service for Existing Customer Kennesaw Georgia

*Author of original report: More on my experience

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Oct 18, 2014


Town Center At Cobb
400 Ernest W Barrett Pkwy Nw Ste 100
Kennesaw, GA (770) 421-0507

13 months ago I purchased 3 pair of glasses (frames and lenses) for about $550-600 from the LensCrafters store in Kennesaw, Ga. Got good service from Dave at that time.

A recent eye exam from my optometrist revealed that my right eye prescription had changed while the left eye remained the same.

I went to the LensCrafters on Friday Oct 17, 2014, Dave had just left and I spoke to another sales person. I wanted to obtain a replacement for the right lenses but they tried to 'up sell' the matter wanting to do both right and left lenses.

My optician had warned me that I should expect this and firmly told me that I did NOT need to replace both lenses, just the right one and she put this onto the script.

I was not interested in buying something that was not needed and left.

My complaint to the customer non-service people at this chain got an unsatisfactory reply.

I want my complaint to be on file so that future potential customers will know that this chain had no interest in customer service for existing customers and is only going to charge the most they can from customers as they attempted to do in my case.

Wm Harris


This report was posted on Ripoff Report on 10/18/2014 11:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lenscrafters/kennesaw-georgia-30144/lenscrafters-lens-crafters-unwanted-upsell-of-service-for-existing-customer-kennesaw-geor-1183643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

More on my experience

AUTHOR: Annoyed consumer - ()

POSTED: Monday, October 27, 2014

LENSCRAFTERS - Avoid this chain!

Think twice before dealing with LensCrafters

I escelated the matter via my BBB complaint and then had input from David Bauer at HQ and it was agreed that LensCrafters would make up just one lens. (dbauer@luxotticaretail.com Rx Operations Manager (678) 472-8481)

On Sat. 10/26 I returned to the Kennesaw location and had extensive discussions with the Manager and an Associate regarding a price issue. I had been told on 10/17 that the cost for 2 lenses would be $110. On the 26th I was told that they would, as per their HQ make up one lens and the cost would be $110! My opinion was that the cost should be in the area of $55-60 or half what they had wanted for making up 2. They would not agree to this and decided to take my contact info and contact HQ for further instructions. It is now a 'don't call us - we'll call you situation' as they will supposedly contact HQ for guidance. I am still waiting to hear from them!

Their treatment of a returning customer who had last year purchased 3 pair of lenses and glasses from them and had been impressed enough to tell the manager of that time that the associate helping him had done a great job, tells me that this firm has absolutely no concern about customers and no desire to encourage customer loyalty to their brand. They seem to exist entirely for what goes into their cash register that business day and never mind any long term concepts of taking care of 'old' customers or encouraging future visits, they are just interested in how much $ they can wring out of customers that day.

I have since determined that there is great dis-satisfaction with consumers regarding this firm, with 447 complaints to the BBB over 3 years and 96 complaints on the site http://www.ripoffreport.com/ I have established 8 blog sites in anticipation of additional nonsense from LensCrafters and they will 'go active' if/when LensCrafters HQ decides that it is just fine for them to attempt to charge $110 for the one lens. Here is a link of one of those sites FYI: http://lenscrafterscorporate.blogspot.com/

Misc. I see from my sitemeters that LensCrafters HQ in Mason, Ohio IP Address: Luxottica ( has been looking at my site 5 times in the last 2 days. I hope they learn something from my comments. As things stand now they have a very poor reputation and have some really stupid corporate policies.

Here are my existing blog sites FYI, this weekend I will be adding another 20+:


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