Loan Depot Stella PakRami AbassJeff Cutler Loan Depot - Promises Refund - Does Not Follow Through Nationwide

Shopped for refinancing. Found some really good rates from Loan Depot. During initial contact, was given a great estimate. At that time, Loan Depot asks for a $10.00 processing fee for a credit report which they tell you is non-refundable. They also tell you that upon agreement of terms, they will charge $390.00 for appraisal fees / admin fees. They will tell you that $390.00 fee is fully refundable if you cannot come to an agreement of terms. Upon intially contacting Loan Depot, their timeliness was exceptionally poor. Along the way, they changed the rate somewhat, which was not all that unexpected within a parameter of acceptable amounts. I understand that a quote is a quote, however, once locked in to a rate and agreed upon payment amount, the lender should honor that rate. Loan Depot promised no money up front to close, then came back after nearly two months worth of underwriting and requested money. The odd part was that they had all financial info, an appraisal, and no changes to anything, however they then decided they wanted money to close. I had told them that we were not willing to pay out of pocket and would like to withdraw our application. I asked them at that time, to please refund my payment of $390.00 as they had changed the terms of what was initially agreed upon. They had a series of managers then contact me to if we were willing to have them take another look, which we were not. i am writing this review on February 3, 2016 and have not received my refund from 11/3/2015. Their service along the way was patchy with changing players, that I never had a good comfort level with them. I have obtained loans for three homes and refinanced two at certain points. Never, have I received such poor service.

I have contacted them on several occasions to inquire on my refund, but they will not respond. i assume that I have lost this money and will never see it from them.

The employees of Loan Depot who I dealt with regularly were Stella Pak, Rami Abbas, Jeff Cutler and Tim Howard.

Beware of Loan Depot and any of the names listed above. I feel somewhat scammed out of my money. I have no problem paying for a service when what is promised is delivered upon. however Loan Depot took my payment, changed the terms of what was originally agreed upon, then did not follow through on their guarantee of returning payment if we could not come to agreeable terms.