Melaleuca Multi level w/ unconditional return policy, is really conditional. Idaho Falls Idaho

Although by my perceptions at the time, I felt justified in my original report, given the responses of so many folks with positive experiences, I must say that I now believe that my experience only applies to my perceptions, and cannot be generalized. I figure my disappointment was caused by my misunderstanding of policies. I still don't fully understand the policies that I objected to, but I am clear that Melaleuca appears to be a good company, but not for my needs.

Although by my perceptions at the time, I felt justified in my original report, given the responses of so many folks with positive experiences, I must say that I now believe that my experience only applies to my perceptions, and cannot be generalized. I figure my disappointment was caused by my misunderstanding of policies. I still don't fully understand the policies that I objected to, but I am clear that Melaleuca appears to be a good company, but not for my needs.

Although by my perceptions at the time, I felt justified in my original report, given the responses of so many folks with positive experiences, I must say that I now believe that my experience only applies to my perceptions, and cannot be generalized. I figure my disappointment was caused by my misunderstanding of policies. I still don't fully understand the policies that I objected to, but I am clear that Melaleuca appears to be a good company, but not for my needs.

I have a problem with your complaint, if you were dealing strickly with the Melaleuca company and not with other companies why did you feel the need to bring up other Health and Wellness companies? I am a member and distributor with Shaklee, I love their products and their customer service and return policies are wonderful, I have never know a single person to have a problem with Shaklee, I simply don't feel it was right of you to include the names of other companies and degrade then when you have never had any problems with their customer service or return policy.

I too used to be a member and distributor for Melaleuca, I never had any problems with their return policy but I have to say I did have a problem canceling my account with them when I wanted to leave the company. Anyway, I just wanted to stand up for Shaklee because they are an outstanding, wonderful company and don't deserve what you said about them.

Tom may be right. Albeit, if I had a bag of M & M's that I had bought one year ago, I would not even consider eating them. His mind-set that it can be sent back for a refund at any time is nice though. I wonder if it will also work for cars, TV's, light bulbs, and the list goes on.

Not everyone is a successful sales person. It seems Tom did not have the success that he expected. Even though he writes that the web site has the return policy in black and white, that it does not pertain to him because no one can be expected to take the time to actually read it. It is easier for him to create a return policy that is very different from the actual written one.

By his own written words, Tom writes that he has returned products at least 3 times and still continued to get more products. . I wonder if they were unused. If they were unused, then everyone would wonder why you would re-order and then return products again and again, unused? It is more likely that he returned partially used or completely empty containers and then wanted credit or another product claiming dissatisfaction on the original purchase. It is obvious that you bought and used the products for six months and now want a complete refund for everything.

In your unrealistic world, you believe that you have a never-ending right to receive any kind of product from anywhere, to use it, then return it within what you consider an appropriate time, claim dissatisfaction, and receive a full product replacement, over and over again. You want to create a never ending supply of a product that you never have to pay for again. . A life-time warranty and supply of products that you only pay for one time.

The final suggestion is that when you make a post here that you let people know up front, that only those who agree with you may respond to your post. That people who disagree with you or have good things to say about this company are not allowed to make a post. That if anyone dares to post a response that does not support your post, that you will accuse them of being a shill. When you do that as you did with Bonnie, you lost any credibility you had with your report.

Up front, never used, heard, bought, or seen the products name before today. Just scanning through the postings that were made today.

sure, you are correct to say the store will laugh at you for returning shampoo. However, if you bought M & Ms cand from the Mars company last yr, and opened the package today, took a bite, and for any reason did not like the candy, you could return the product for a refund. Mars would refund or replace the product, plus give you coupons for several free bags. why? Because they have an unconditional guarantee. Just like Colgate/Palmolive whom you can return that shampoo to and receive a refund or replacement. the difference is that Melaleuca is a manufacturer as is Mars, P$G, etc. You are either a Melaleuca shill out hear to respond to these things, or a distributor still enamored with the plan, and not willing to admit you have been duped.

I have used Melaleuca products consistently for 4 months, as have many of my friends and family. While I have never tried to return any products to date, I know that their policy states exactly, "Satisfaction Guarantee. Melaleuca guarantees your 100% satisfaction with our products. If they don't meet your expectations, contact us within 60 days for a credit or exchange."

As you'd note, nowhere in there does it say a cash refund, yet, I know 2 people who were given a cash refund. Melaleuca went beyond their guarantee policy.

As for the quality and pricing, at least in my area, Melaleuca products are less expensive, often by 4x that of other brands. For instance, I can buy (4) 24 ounce bottles of all purpose cleaner from melaleuca for less than $5.00. I cannot do that from my local supermarket.

ALSO, the whole point of Melaleuca products are that they're natural and safe. Many would pay much more for this fact alone, but Melaleuca does not make you.

Your comment stating its likeness when compared to Amway, HerbalLife, etc, is not accurate for these reasons: 1) You DO NOT direct sell like you state that you do, 2) You DO NOT distribute any product which means 3) You DO NOT have to purchase all your inventory, investing thousands of dollars to become a distributor.

Also, I'd like to point out that the fact that you spent $1,200 in 6 months on Melaleuca products only goes against your claim to dissatisfaction, since at no point in your membership were you ever required to purchase $200 of products each month.

I'd also like to say that to get your business at companies such as HerbaLife as you compared Melaleuca, you'd need $3,000 - $5,000. With Melaleuca, it's $14.95 - $29.95 USD and that is completely refundable for a CASH REFUND with 180 days which is 6 months, and no one has ever disputed that.

I'm interested to know why, if you were so dissatisfied with their high quality products or prices, did you continue to purchase products well beyond the preferred customer $40 - $60 a month "requirement"?

I hope this clears things up for you and others as well.

I agree that if I had waited six months to return the products then they would be justified, but the fact is that I returned products for six months, one batch at a time. so according to the policy, each return was in the 60 day window. The point is that there is not a true unconditional guarantee, and when a distributorsells the plan, the return policy is emphasized as without ocnditions. Not true. who really takes the time to go to the web site and read the published on line version? You did not, until you read my ripoff report.

As far as comparable quality, and Melaleuca's being superior, I am afraid you are in the position of a believer, and until your disillusionment comes to fore, you will never admit the facts. If you look at the data on "direct" marketing plans, 90 percent of subscribers never make any money, and less than 1% do. My point in making this point is to simply say that folks should realize that 1) these plans are not simple ways to make a substantial income, 2) if you do want to make real dollars it requires total committment without guarantee, and 3) if you really compare quality versus price, the plans do not exceed any other good quality products out there at retail. Buyer wake up.

I guess lastly, the handle that all the direct marketing co's swing is that thesy have a superior way to prosper. No, patently not. Equal, maybe, but their pitch is without a doubt not any better than buying a Pepperidge Farm bread route, where a person can earn in excess of 100k per yr, with hard consistent work, and without having to persuade folks to buy in to an unknown product.

I agree that if I had waited six months to return the products then they would be justified, but the fact is that I returned products for six months, one batch at a time. so according to the policy, each return was in the 60 day window. The point is that there is not a true unconditional guarantee, and when a distributorsells the plan, the return policy is emphasized as without ocnditions. Not true. who really takes the time to go to the web site and read the published on line version? You did not, until you read my ripoff report.

As far as comparable quality, and Melaleuca's being superior, I am afraid you are in the position of a believer, and until your disillusionment comes to fore, you will never admit the facts. If you look at the data on "direct" marketing plans, 90 percent of subscribers never make any money, and less than 1% do. My point in making this point is to simply say that folks should realize that 1) these plans are not simple ways to make a substantial income, 2) if you do want to make real dollars it requires total committment without guarantee, and 3) if you really compare quality versus price, the plans do not exceed any other good quality products out there at retail. Buyer wake up.

I guess lastly, the handle that all the direct marketing co's swing is that thesy have a superior way to prosper. No, patently not. Equal, maybe, but their pitch is without a doubt not any better than buying a Pepperidge Farm bread route, where a person can earn in excess of 100k per yr, with hard consistent work, and without having to persuade folks to buy in to an unknown product.

I agree that if I had waited six months to return the products then they would be justified, but the fact is that I returned products for six months, one batch at a time. so according to the policy, each return was in the 60 day window. The point is that there is not a true unconditional guarantee, and when a distributorsells the plan, the return policy is emphasized as without ocnditions. Not true. who really takes the time to go to the web site and read the published on line version? You did not, until you read my ripoff report.

As far as comparable quality, and Melaleuca's being superior, I am afraid you are in the position of a believer, and until your disillusionment comes to fore, you will never admit the facts. If you look at the data on "direct" marketing plans, 90 percent of subscribers never make any money, and less than 1% do. My point in making this point is to simply say that folks should realize that 1) these plans are not simple ways to make a substantial income, 2) if you do want to make real dollars it requires total committment without guarantee, and 3) if you really compare quality versus price, the plans do not exceed any other good quality products out there at retail. Buyer wake up.

I guess lastly, the handle that all the direct marketing co's swing is that thesy have a superior way to prosper. No, patently not. Equal, maybe, but their pitch is without a doubt not any better than buying a Pepperidge Farm bread route, where a person can earn in excess of 100k per yr, with hard consistent work, and without having to persuade folks to buy in to an unknown product.

I agree that if I had waited six months to return the products then they would be justified, but the fact is that I returned products for six months, one batch at a time. so according to the policy, each return was in the 60 day window. The point is that there is not a true unconditional guarantee, and when a distributorsells the plan, the return policy is emphasized as without ocnditions. Not true. who really takes the time to go to the web site and read the published on line version? You did not, until you read my ripoff report.

As far as comparable quality, and Melaleuca's being superior, I am afraid you are in the position of a believer, and until your disillusionment comes to fore, you will never admit the facts. If you look at the data on "direct" marketing plans, 90 percent of subscribers never make any money, and less than 1% do. My point in making this point is to simply say that folks should realize that 1) these plans are not simple ways to make a substantial income, 2) if you do want to make real dollars it requires total committment without guarantee, and 3) if you really compare quality versus price, the plans do not exceed any other good quality products out there at retail. Buyer wake up.

I guess lastly, the handle that all the direct marketing co's swing is that thesy have a superior way to prosper. No, patently not. Equal, maybe, but their pitch is without a doubt not any better than buying a Pepperidge Farm bread route, where a person can earn in excess of 100k per yr, with hard consistent work, and without having to persuade folks to buy in to an unknown product.

I'm sorry to hear that you found Melaleuca's products to be average. I, personally, find them to be outstanding, and superior to other products I've used. With regard to the guarantee- I just took a look at the corporate website - www.melaleuca.com and read over the guarantee. It clearly states, "contact us within 60 days". I imagine that is why you're having difficulty returning 6 months worth of products. I think the guarantee is terrific! Let's say I bought some shampoo at a retail store, took it home, used most of it and a month and a half later decided I didn't like it. Do you think they'll give me my money back? A credit to try a different product? I don't think so. I imagine they'd have a good hearty laugh as I tried to convince them I deserved a refund. Melaleuca's guarantee is no rip-off. It's superb - just like their products.