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Report: #1342465

Complaint Review: Melaleuca - Internet

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  • Reported By: Railroaded — Cincinnati Ohio USA
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  • Melaleuca Internet USA

Melaleuca Cancellation Hoops Idaho Falls ID

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I will start off with the basics. 

Melaleuca sounds like a good idea. Their products are okay. In fact I have nothing to say about thier products at all.

I have issues with the hoops you have to go to to cancel your membership.

I am collage educated, know have to read, and I am not a in the sticks dumbass, so all the company kiss ups can bite my shiny metal a*s. 

We have been trying to cancel for over a month now. Yes, we got the form. Yes, we filled out the form. First we scanned the completed form and emailed it to the email address on the form. We waited 7 days before we got an email saying that they didn't get it. Okay, we rescanned and tried again, and still haven't heard anything. We had also mailed the completed form and it has been over two weeks and still not canceled. So today, we emailed it a third time and sent a certified letter with the form inside. FAX? Who the F still has a FAX machine anymore?

So here are some more kickers. They donot place invoices in the shipment anymore. There is a reason for that though. I will explain. They ship UPS ground and it is about 15 lbs of product. So in order to return for a credit, you have to go to their site and print out the invoice. Then you have to state which items you are returing and that you would like a credit.  Then you have to open the box, and insert the invoice and pay the shipping to send it back. See, you can't simply return to sender once you open the package. Crafty right? Of course they do not offer return labels. So from OH back to their shipping center, it was $14 per box to return back to them for something we have been trying to cancel for over a month now.

So over $150 in products to return, $28 in shipping + $7 for a certified mailing. 

Now I used to work for a company way back when and they tried this crap as well. The government came down on them like a hammer and they had a class auction lawsuit that about broke them. Some leadership actually served some jail time. 

They REALLY need to get this together and fast. Canceling should not be a chore, and they should also provide return labels.

If we get another shipment, my next two calls are to the Ohio and Idaho Attorney Generals Offices.

We have already called our CC company and are disputing the charges.


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