Microsoft Xbox apple Xbox make Christmas Grinch time.... Pensacola, Florida

I have spent on the phone with xbox 7 or plus hour trying resolve a issue so my son can play his christmas present. Issue come about to lock the account because I complained my bank account was negative -279 dollars because a five year old purchased games that said "UNLOCK" not buy. I called xbox and they said it would take 3-5 days to resolve this issue and they would also have someone call me back in two days. few weeks later I had tocall back nothing had been fixed not had I had a call back. I had a chat oopen ad a agent on the phone. ONe said I had to go throgh a process again, and the other said by chat I  she could  unlock it Chat lady was awsome at what she was doing and tried her hardest to resolve the issue so my son could play his christmas present. Valentines day is here. It is my birthday today. I bought my son a prepaid card. He wanted a game. Guess what happen agian? He cann't play his game. Same error message. I called and chated to the xbox reps again. I ask for the supervisor several times and got Jeff after one agent could not figure out what to do, and the other refused to unlock it or send me somewhere to fix this  over a month long issue. Jeff was rude and didn't help a bit. Refused several times to connect me in any way to his boss or anyone else. He will write notes of lies I am sure. I ask for my note he was writting he refused to do that as well. I am here on my birthday over a hour on the phone with no help for the xbox live service I pay for monthly. I never recieved my credits for the trouble I had from before which on chat. I am completely discusted with xbox and my son is so upset. He loves xbox only because his friends play these games. I sure wish my child liked Play station 3. Play station 3 is good business, but the kids want halo. Please PS come up with games cheap and take our kids back to a better business place where they care how you feel, don't steal your money, and refuse to talk or solve a problem for over a month. I am sick of Microsoft period. Mark my words mIcrosoft. save your money, because as soon as another company has something betterto offer. all those unhappy customers who stay because they have no choice are gone!!!!! You have to be thankful to the ppl paying ;you the money to have you where you are Monopoly will not last for ever you crooked skanks of a business... I am not happy at all I attend to expose complaints everywhere and find new ones to go with it. I am pissed....