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Report: #1351672

Complaint Review: Newegg - Internet

  • Submitted:
  • Updated:
  • Reported By: Jim — New Orleans Louisiana USA
  • Author Confirmed What's this?
  • Why?
  • Newegg Internet USA

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I purchased a cable from Newegg for $5.99. When I received my credit card invoice the $5.99 charge was included but there was also a charge for $659. The charge for $5.99 was dated 12/29 and the charge for the $659 was dated 12/19. When I talked to the service rep he said they could not give me a credit unless the item was returned. Since I didn't purchase the item I was certainly not able to return it. I told him that someone at their company must have stolen my card number and made the purchase and I thought because of that they should credit my account. He told me that the $659 was purchased before the $5.99 item so it couldn't have been stolen by them.

The $5.99 purchase was the first and only time I have ever bought something from Newegg. It seems an unlikely coincidence that someone would have stolen my card number and used it to purchase an item from Newegg 10 days before mine unless it was someone at Newegg. I'm sure there are ways to change a purchase date if you work for the company, I worked in marketing and can assure you this is the case.

I have no way to prove this happened but I would not do business with this company, just in case.

This report was posted on Ripoff Report on 01/24/2017 11:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/newegg/internet/newegg-possible-credit-card-theft-internet-1351672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Newegg Support

AUTHOR: Newegg_Support - (USA)

POSTED: Thursday, February 02, 2017


Hello,

I am sorry to hear you were a victim of fraud. It sounds like your credit card was used on Newegg.com by a fraudster and then you placed an a legitimate order on Newegg.com. I would be happy to invesitgate this matter further for you if you are confident it was an employee. We take credit card security very seriously.

Please send us an email at  wecare@newegg.com with the subjtect title "Attention: Darlene". In the body of the email, please inlcude your newest order number and a link to this review.

Thank you,

Darlene (Newegg Support)

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#1 Consumer Comment

Shipping Confirmation?

AUTHOR: coast - (USA)

POSTED: Monday, January 30, 2017

“I'm sure there are ways to change a purchase date if you work for the company”

An employee may be able to change the purchase date on a store receipt but they can’t alter the date of the credit card charge.

What was their response when you asked them for shipping confirmation on the disputed order?

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