Pacific Guard Warranty, If you buy a warrant from these people and you live in California it is a waste of money. Concord California

Allow me to edit and inform of more of the truth if you would. Unbelievable these people are still in business. I see they have once again edited their business name to dealer services warranty. Having said that, it is very difficult to contact the FCc and BBB and they know that. That's why they do it. They run every business name they have into the ground untill it is dead. They have had citation warnings several times in the past and have had to pay some too. They are heartless and have no morals when it comes to being a human being.

Ok now, the owners (Independant contractors) are Douglas Butcher and Christian Westbrook. Christian westbrook lives in Danville Ca. and Douglas Butcher lives in Concord. Christians kids little league basball sponsors their company sadly. I am pretty sure they still scam people at the address of 2175 ste A-4 Treat blvd Concord, California. Workers like jessica decaprio etc are indeed thugs as you say. low lifes and simply put under the spell of their superiors. Most of the employees are ex-cons, drug addicts, or brainless. However; It would be useless going after the employees because they have no say what goes on over there. They do what they are told by the devils mr westbrook and mr Butcher.

Mr Westbrook and Butcher work under another independant contractor working for warentech. Wartentech holds no responsibility for their actions. mr westbrook is a very smart man when it comes to the scam industry. He's done it for years since he left the coca cola company he used to work for. (East County). for a hint, public records has mr westbrooks home address, simply type in his name at zabasearch.com. because of mr Butchers age being under the age of 30, it is difficult to research him but he is married with no children and lives in Concord, he's the one who drives the truck you are referring to.

Their workers (telemarketers and not warranty specialists) come and go in that company. They are put on a probation period. if the superiors see that they are incapable of scamming people, they will get fired. The superiors do not properly analyze their new employees with background checks because it is proven that there have been or are still ex-cons working for their company. Home base of the company is Mo however: their business is associated in the state of nevada. (They do that because of California restrictions).

Now their warranty they sell is limited to certain users such as California for one. they will still sell you a crock of warranty in california knowing that california residents does not qualify for a majority of the so-called coverage. You will pay the same price as a New York resident even when New York qualifies for "all" coverage.

They ask for that oil check up etc before you can get their coverage because they want to make sure that your car is in perfect condition before they cover you. (because 99% of you will pay a 5 years coverage plan and not even use it).

Their telemarketing methods are horrific especially to those with cell phones or for who have been victimized before. they keep your number on record. if you were to say no to them after a long series of sales pitches and begging so to speak, they will keep your number in their archives and get back to it a couple months down the road and try again untill you say yes. Most of the workers are to lazy to take you off the Do Not call list and just hang up on you. Therefor your number stays active. There isnt a Do Not call system they use. Again your numbers will simply go into the files for future use. The only way you will beable to actually formally file a complaint against them is to go for mr westbrook mainly. And using his name is the keyword for the sake he uses many fake business names and company affiliations in order to track him. he is not the owner, just a contractor assisting another from the queen Bee. Again qeen bee is warrantech. mr Westbrook played the same role with Family Care discount based out of texas, and CCCF based out of nevada. He got himself in a big rut with CCCF which is why he left that comapny. Apparently mr Westbrook is trying to sue them for screwing him over LOL.

As you said with the coverage, you are correct! it is a scam and has no value to their customers. The main goal for the company is to get you in and get your non-refundable deposits and enrollment fees. Thats how they rob peter to pay Paul. They will not survive without those non refundable fees.

You pintailed the tail on the donkey when you said that the employees jobs are to make the coverage sound good. That's exactly what they do. They sugar coat the whole entire plan. Their office is one big room with open spaced cubicles (employees sitting right next to each other with head pieces on their heads and a list of calls to make and wait patiently for incoming calls from their call center. (another contracted company to do their dirty work of heavy telemarketing). They clock in early A.M and clock out late hours workig hard to catch every individual they can in the United states.

if you have read this and other complaints and still buy this warranty, than that is on you. you are the stupid one! If you want to throw your money away, give it to me. I will take it! LOL

Sorry to all those who have been victimized by this company (Pacific Guard/Dealer services warranty). You are not alone! Don't ever feel that you cant trust other companies because that wouldnt be fair. But just be more wise and cautious with what you are buying. Do your homework before you give out your credit card numbers and spend your hard earned money. Make sure the company is legit and has a good background. BBB is useless to check out companies because they are just as fraudulent in my book. They mainly get paid to lie for businesses that join their program. If you arent a BBB member then good luck maintaining a good reputation with them. You are better off with good ole GOOGLE!

God Bless and good luck!

jobs@pacificguardwarranty.com is one email address for them

Vickia and Yolandra are a couple of people there in the HR dept.