Pacific Guard Warranty Paid $295. for premium warranty down payment, was sent bogus card and booklets Pleasant Hill California

Received phone call regarding the warranty on my car, they told me they were nation wide insurance affiliates. I was told i was eligible for premium warrany (bumper to bumper) with road side assistance and rental car if i need repairs.

after receiving documents in the mail, required paperwork(completed registration form) was not included. A vip card was also sent with bogus phone numbers. The card lists my coverage as powertrain only. i was told i was purchasing Premium services. when calling contact sales agent, Tim 888-282-3524 ext.4205, he explained he couldn't help me nor answer my questions. he transfered my call to someone else who also told me they couldn't help me, i call number on the card and found it to be non-workking number,

i called back tim, who hung up on me , i called again and asked to speak to his supervisor, they appologized and said they would corrrect the problems with my account with 2 hours.

Supervisor explained she would call Royal Administration 800-871-0467 and call me back and sed confirmation via e-mail. this has not happened. they have my bank information and are planning on deducting money on may 2nd. what a huge hassle. lost $295.00 and have to establish new bank account in order to avoid further abuse.

Barbara
brentwood, Pennsylvania
U.S.A.