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Report: #297795

Complaint Review: PeoplePc - Atlanta Georgia

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  • Reported By: Temple Texas
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  • PeoplePc 1375 Peach Tree Street Level A Atlanta, Georgia U.S.A.

PeoplePc They are stealing money from customers checking accounts even after cancellations. Atlanta Georgia

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I bought internet service thru Peoplepc a few years ago. First was suppost to be 3 months free then only $10.95 each month after. I either had to have a credit card or checking account for the payments to be automatically taken from my account. This was the first lie...there is not 3 free months and a credit card or checking account IS required. Around March of 2007, I added another accound onto my account. Another lie...the $25.00 for referring a friend...I never got a cent. May of 2007, I called and cancelled the additional service because the computer got a virus and no longer worked. I told the man this. I told him it has to be cancelled because the computer is broken. The man then told me he would give me 3 free months of service. I just had told him the computer didnt work. He said just in case I get it working again. I told him it wasnt ever going to work,I want it cancelled. He never gave me a cancellation number. I didnt know I had to have one. Friday the 4th, I went to my bank and found I was overdrawn. Peoplepc was to come out on the 16th of each month. It was 12 days early which caused an NSF fee of $25.00 from my bank. I only put money in as it is due to pay bills...mostly because of this. I called peoplepc and they found it. The woman told me she cant refund my money but could give me a month free internet service. I told her I pay $15.95 a month for my service and it wasnt enough. So, she told me she will give me 2 months free internet. I agreed. This morning I went to the bank and was informed peoplepc was coming out of my account today. I thought this is impossible,we just fixed this problem. I called peoplepc and after 2 hours of being redirected and disconnected I was transferred to the cancellation dept. The service I cancelled in May was still being taken from my checking account. I asked to speak to a supervisor...again conveniently disconnected...I recalled and finally got there. They told me it was never cancelled!!! I know it was because I cancelled it! She asked me for my cancellation code and I didnt have one. I never got one. I then asked to speak to her manager...BTW: They never speak English and it's very hard to understand them!!!! Finally I speak to her boss and she says without a cancellation number she cant help me. She could only refund the last 2 months and it would take 15 days to do that. She also told me that I would have to contact the corporate office to deal with the whole 7 months of refund they STOLE from me. I asked for the number and she told me they do not have a number,just an address where I can write them. 1375 Peach Tree Street Level A Atlanta, Ga. 30309 I dont even know if this is a true address. But they dont help you get to the corporate office at all. I need help with this. If anyone has any ideas...please,please help me. I dont work,my husband is the only income. We have 2 girls that are ours at home,my husband has a son that we get every other weekend and CPS just placed 3 more babies with us right before Christmas,ages 1,2 and4. Every penny counts. Please help me.

Ossie
Temple, Texas
U.S.A.

This report was posted on Ripoff Report on 01/07/2008 01:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/peoplepc/atlanta-georgia-30309/peoplepc-they-are-stealing-money-from-customers-checking-accounts-even-after-cancellations-297795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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